Customer Success Manager

16 hours ago

Manila, National Capital Region, Philippines Infinit Care Full time $90,000 - $120,000 per year

About Infinit Care

Infinit Care is a mental health company that supports businesses and organizations in providing timely, relevant and accessible mental health solutions for employee wellbeing. Infinit Care leverages technology in delivering highly personalized mental health support such as assessments, chat helpline, online counseling, and personalized content and resources that educate users on self-care strategies.

About the Role

As Customer Success Manager, you will work with our clients to ensure they receive the tools and support needed to implement a successful mental health program in their organizations. You will own the service relationship with our clients and help them achieve their goals in creating mentally healthy workplaces.

Primary Responsibilities

  • Create and execute the rollout plans of Infinit Care's mental well-being programs for its clients including onboarding and engagement
  • Work with clients to agree on desired outcomes for the proper implementation of their mental health programs
  • Drive the adoption and usage of the Infinit Care app amongst client employees or members
  • Work closely with Business Development on account plans, expansion opportunities, and regular business reviews
  • Conduct regular client check-in sessions to share insights, plan for employee engagement activities, and generate feedback about the app and overall service
  • Identify opportunities to improve the app and employee experience through close coordination with Product, Marketing, and Clinical Care teams

Profile

  • At least five (5) years of experience in Customer Success, Account Management, or equivalent history of increasing customer adoption and retention
  • Experience in managing enterprise clients
  • Must have excellent project management, relationship-building, and communication skills
  • Analytical mindset, problem-solving skills, and initiative
  • Interest in workplace mental health, human resources, and organizational development is a plus

Work Arrangement

  • Hybrid - On-site some days of the week to support client events and activities
  • Regular Day Shift - with occasional night shift schedules to support client events

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