Assistant Team Leader

About Us

*HelloConnect*

HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now making this service available to other companies to benefit from our experience, scale, cost savings, and service level improvements.

HelloFresh

HelloFresh is a global leader in delivering delicious meal kits and grocery boxes straight to customers' doorsteps. We are dedicated to providing high-quality, convenient, and sustainable meal solutions that inspire people to cook and eat healthy at home. Our commitment to innovation and customer satisfaction drives our ongoing success.

1. Main purpose of the job

The Assistant Team Leader of Finance Operations will support the Team Leader in overseeing a subset of the Accounts Payable, Travel & Expenses (T&E), Accounting and Accounts Receivable functions for all of our NA brands (HelloFresh, EveryPlate, Green Chef, Factor and GDL). This position will assist in managing and coordinating activities within the HelloConnect teams. The Finance Operations organization provides critical operational processes for the North American business, ensuring timely payments to suppliers, invoicing, and collections for B2B customers, and supporting the Accounting, T&E & Finance teams in reporting financial results.

As a key support member of the Finance team, the Assistant Team Leader will work closely with cross-functional teams, including Direct & Indirect Procurement, Marketing, and G&A, as well as other Finance functions (FP&A, Accounting, Tax & Treasury). This role focuses on supporting process improvements, enhancing the experience for business partners, and contributing to the automation and streamlining of processes to increase efficiency.

You will be responsible for identifying the opportunities across the procure to pay and order to cash processes, prioritizing the improvement opportunities and partnering with business and technology leadership to successfully execute improvements. The Assistant Team Leader will assist in diagnosing current processes, identifying improvement opportunities, and helping to implement changes in collaboration with business partners. This role requires strong analytical skills, the ability to manage processes and tasks efficiently, and effective communication skills to work across various departments. This candidate must possess excellent analytical skills, people management skills, program management experience, and a track record of delivering projects in a complex and ambiguous environment.

While people management responsibilities may be limited in the beginning, this role requires a proactive approach in supporting the team and leadership, and with success will lead to career progression.

2. Responsibilities and duties

• Act as a trusted partner for the Finance Team Leader for business as usual and other various initiatives
• Provide guidance, support, and feedback to team members, ensuring they meet their performance goals.
• Assign tasks to team members, ensuring cohesive teamwork to achieve objectives.
• Conduct regular touch base meetings and 1:1 coaching sessions to track progress and identify development opportunities.
• Ensure deadlines are met, monitor progress, and develop strategies to overcome obstacles.
• Work with various departments to align projects and initiatives with organizational goals.
• Complete ad-hoc tasks, including month-end close activities.
• Collaborate with leadership on strategy development, solutions, and performance targets to support business growth.
• Innovate and enhance procure-to-pay and order-to-cash processes.
• Oversee multiple teams in day-to-day operations, ensuring timely payment of invoices and supporting career development.
• Define key performance indicators, develop operational and business metrics, and track delivery against global objectives.
• Partner with Business, Finance, Technology, Operations, and other teams to resolve process defects.
• Identify and drive opportunities for improved cash flow, margin, or productivity related to vendor payments and receivables.
• Address critical vendor, process, and system escalations, ensuring root cause analysis and effective resolution.
• Identify and quantify financial and operational risks and opportunities.
• Ensure compliance and audit-readiness of all AP/AR processes, supporting internal and external audits.
• Assist in the month-end close process.
• Support AR functions, including B2B business partnerships, AR aging recovery, and account reconciliations.

Why work for us?

At HelloConnect, you'll join an organization that values innovation and leverages cutting-edge technology to transform customer experiences. With a collaborative culture, continuous learning opportunities, and a customer-centric focus, you'll contribute to impactful projects that drive business success. Upholding ethical standards and promoting diversity and inclusion, HelloConnect fosters a positive work environment. Your well-being is prioritized through comprehensive benefits and perks. Join us to shape the future of digital experiences and make a difference in the lives of our clients and their customers.