Team Leader

1 day ago

Manila, National Capital Region, Philippines Bosch Service Solutions, Inc. Full time $40,000 - $60,000 per year

Company Description

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in

and feel the difference.

Established in 1985 as a monitoring center and provider of communication services, Bosch Service Solutions Inc. today ranks among the leading international providers of Business Process Outsourcing services. Employing more than 4,000 associates in Europe, Asia and South America, Bosch Service Solutions Inc. provides and optimizes business processes for our customers.

Job Description

  • Initiates and follow up action related to Performance dialogue and coaching of the associates.
  • Improves productivity by highlighting deficiencies and recommending change in tools, training, processes, reporting, and employee engagement.
  • Reports operational achievements and progress to the operations manager on a regular basis including statistical analysis and improvement of action plans.
  • Works with operations manager to ensure operational consistency.
  • Follows up with unsatisfied customers to ensure issues are resolved and the customers are satisfied.
  • Maintains a mindset of continuous improvement, in terms of efficiency of support processes, customer satisfaction and the application of tools for monitoring, management and optimization.
  • Builds relationships with the operational and technical department management of our key customers.
  • Develops a strong relationship with the clients and customers to increase customer satisfaction.
  • Fosters leadership by example and upholds Bosch values.
  • Supports in conflict and change management.
  • Resolves employee issues and act as the employee advocate when dealing with Support functions (e.g., HR, WFM, etc.) or departmental processes.
  • Performs required administrative tasks related to team leader responsibilities not limited to time keeping check

Qualifications

  • At least 3 years experience as a Team leader in a BPO industry
  • With expertise in Order Management
  • Must have a good understanding of a "services business" in a technical support environment Proven experience as a Team Leader in a BPO or customer service
  • Strong understanding of customer service principles.
  • Excellent communication and conflict resolution abilities.
  • Strong analytical skills with the ability to interpret data and identify trends for process improvement.
  • Proficiency in Microsoft Office, CRM and report visualization and other relevant software for performance and data analysis.
  • Strong communication and interpersonal skills to effectively conduct performance management, coaching, and training to customer service representatives.
  • Ability to work collaboratively in a fast-paced organization.
  • Proactive and adaptable with the ability to identify opportunities for improvement and implement effective strategies.
  • Team player with the ability to collaborate with management, trainers, and customer service representatives to drive quality and efficiency initiatives.
  • Passion for continuous learning and staying updated on industry best practices and trends in customer service.
  • Ability to work in shifting schedule
  • Amenable to work onsite

Additional Information

Kindly attach your resume in your application. Only shortlisted candidates will be contacted via email.

  • Team Leader

    1 day ago

    Manila, National Capital Region, Philippines Arbitrail Manila Full time $40,000 - $60,000 per year

    Summary:The Team Leader provides daily supervision and guidance to a team of 15-20 employees, ensuring efficient workflow, high-quality output, and a positive work environment. This role requires strong leadership, communication, and problem-solving skills to achieve team goals and contribute to overall company success.Responsibilities:Team Management:...

  • Team Leader

    1 day ago

    Manila, National Capital Region, Philippines Maersk Full time $60,000 - $100,000 per year

    4PL Team Leader Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and...

  • Team Leader

    1 day ago

    Manila, National Capital Region, Philippines TSD Global Full time ₱384,000 - ₱408,000 per year

    TSD Global is hiring a Full time Team Leader role in Taguig, NCR. Apply now to be part of our team.Job summary:Flexible hours available1 year of relevant work experience required for this roleExpected salary: ₱30,000 - ₱34,000 per monthStep Into LeadershipWe're hiring Sales Supervisors to lead our Outbound Sales Team for a top-tier US Satellite Radio...

  • Team Leader

    1 day ago

    Manila, National Capital Region, Philippines Vertere Global Solutions Inc Full time ₱800,000 - ₱1,200,000 per year

    Vertere Global Solutions Inc is hiring a Full time Team Leader role in Salcedo Village, NCR. Apply now to be part of our team.Job summary:Looking for candidates available to work:Monday: MorningTuesday: MorningWednesday: MorningThursday: MorningFriday: MorningMore than 4 years of relevant work experience required for this roleExpected salary: ₱80,000 -...

  • Team Leader

    1 day ago

    Manila, National Capital Region, Philippines Helpware Full time $50,000 - $100,000 per year

    About Us Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative...

  • Junior Team Leader

    1 day ago

    Manila, National Capital Region, Philippines LTVplus Full time $104,000 - $130,878 per year

    An exciting opportunity has arisen to join our Operations team as a Junior Team LeaderJob DescriptionDaily Operations - Team leaders are hands-on leaders. They make sure correct procedures are followed and routinely provide directions on what to do and how to improve.Training and Subject Matter Experts - Team leaders should be knowledgeable of all the LOBs...

  • Team Leader

    5 days ago

    Manila, National Capital Region, Philippines Spotlight Retail Group (SRG) Full time

    OverviewAre you passionate about the great outdoors and delivering top-notch customer experiences? If so, we'd love to hear from you Join the team at Anaconda as our next Team Leader and lead our journey to retail success.What's in It for You?Competitive salary package – plus quarterly profit share & superRotating roster – enjoy alternative weekends off,...

  • Collection Team Leader

    1 day ago

    Manila, National Capital Region, Philippines Billease Full time ₱25,000 per year

    Job Opening: Collection Team Leader – Billease Location:Office-Based, Manila Type:Full-time Salary:Up toPhp 25,000 + incentives + allowanceJob Summary:We're looking for aCollection Team Leaderto manage and motivate a team of collectors, ensure recovery targets are met, and handle escalated accounts—while maintaining professionalism and...

  • Team Leader

    1 day ago

    Manila, National Capital Region, Philippines Grand Hyatt Full time ₱104,000 - ₱130,878 per year

    Organization- Grand Hyatt ManilaSummaryGrand Hyatt Manila offers a myriad of many exciting opportunities and dramatic restaurant concepts making it as destination within a destination. Embracing the philosophy, we bring moments of more to everything we do.We are seeking a well-experienced Team Leader - The Peak Grill Restaurant who will contribute to the...

  • team leader

    1 day ago

    Manila, National Capital Region, Philippines Hyatt Full time ₱104,000 - ₱130,878 per year

    SummaryGrand Hyatt Manila offers a myriad of many exciting opportunities and dramatic restaurant concepts making it as destination within a destination. Embracing the #LivingGrand philosophy, we bring moments of more to everything we do.We are seeking a well-experienced Team Leader - The Peak Grill Restaurant who will contribute to the smooth and efficient...