Bilingual Customer Service Support

37 minutes ago

Cebu City, Central Visayas, Philippines RemoteRaven Full time ₱250,000 - ₱400,000 per year

About the Role

We are seeking a bilingual (English and Spanish) Customer Service Representative to support homeowners and community management operations. The ideal candidate is organized, professional, and enjoys helping residents with questions, payments, and general concerns. This role involves answering calls, maintaining organized records, and ensuring clear communication between homeowners, vendors, and management.

Key Responsibilities

  • Answer inbound calls and emails from homeowners and vendors in a courteous, professional manner

  • Provide information regarding community policies, dues, and maintenance requests

  • Check and verify if payments have been received or processed correctly

  • Maintain and organize digital and physical homeowner files

  • Record call notes and update databases accurately

  • Assist with scheduling, notices, and general administrative support

  • Escalate urgent issues to management or accounting as needed

  • Support other team members with day-to-day community coordination

Qualifications

  • Strong verbal and written communication skills in English and Spanish (bilingual required)

  • Previous experience in customer service, HOA, or property management preferred

  • Basic understanding of payments and billing follow-up

  • Highly organized with strong attention to detail

  • Computer literate (Microsoft Office, Excel, or community management systems)

  • Friendly, professional, and able to stay calm under pressure

  • Trainable and willing to learn new systems and procedures

Ideal Candidate Traits

  • Patient and empathetic communicator

  • Strong organizational and multitasking ability

  • Reliable, detail-oriented, and proactive

  • Team player with a positive attitude

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