Spanish Bilingual Patient Services Representative

2 weeks ago

Cebu City, Central Visayas, Philippines Harris Global Business Services (GBS) Full time ₱250,000 - ₱350,000 per year

A
Spanish Bilingual Patient Services Representative
handles a variety of patient inquiries and concerns, communicating effectively in both
English and Spanish
. The role involves understanding patient needs through active listening and ensuring these are met by coordinating information among patients, families, medical staff, and administrative personnel.

Duties And Responsibilities

  • Handle inbound and outbound calls in English and Spanish according to departmental procedures.
  • Assist patients with inquiries, billing concerns, and account balances.
  • Support third-party entities (e.g., insurance providers) with patient account queries.
  • Safeguard protected health information in compliance with HIPAA.
  • Maintain reliability, punctuality, and teamwork in alignment with company goals.
  • Perform other related duties as assigned.

Qualifications And Requirements

  • College graduate or at least 2 years in college (medical-related course is a plus).
  • Fluent in both English and Spanish (spoken and written).
  • Strong communication, organization, and multitasking skills.
  • Ability to work independently with confidential information.
  • At least 1 year of call center experience, preferably in medical accounts or programs.
  • Detail-oriented, dependable, and flexible with work schedules.

Why Join Us?

  • Fully remote position
  • Competitive benefits (insurance, lifestyle rewards, etc.)
  • Opportunity to work with a global, mission-driven team in the healthcare sector

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