Korean Bilingual Customer Service Representative

5 days ago

Cebu City, Central Visayas, Philippines OfficePartners, 360 Inc. Full time ₱150,000 - ₱250,000 per year

About the Role

Join our dynamic team as a Korean Bilingual Customer Service Representative You will play a key role in delivering excellent customer support by assisting clients in both Korean and English, resolving inquiries, and ensuring a smooth service experience. This role is perfect for someone who values teamwork, professionalism, and growth in a fast-paced environment.

Key Responsibilities

  • Respond to customer inquiries via phone, email, and chat in Korean and English.
  • Provide accurate information about products, services, and company policies.
  • Resolve customer concerns promptly and professionally.
  • Record and manage customer interactions with precision and attention to detail.
  • Coordinate with internal departments to resolve complex issues.
  • Maintain a high level of customer satisfaction through courteous and effective service.

Qualifications

  • Fluent in Korean and English (both written and spoken).
  • Experience in customer service or call center roles is a plus.
  • Excellent communication, listening, and problem-solving skills.
  • Ability to work efficiently in a dynamic and fast-paced environment.
  • Willing to work onsite in Cebu City, with shifting schedules (including weekends and holidays).

What We Offer

  • Competitive salary package with language allowance.
  • Health insurance and other company benefits.
  • Career development and growth opportunities.
  • A collaborative and supportive workplace culture.

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