Customer Care Consultant

3 days ago

Quezon City, National Capital Region, Philippines MicroSourcing Full time ₱150,000 - ₱250,000 per year

Discover your 100% YOU with MicroSourcing

Position: Customer Care Consultant

Location: Eastwood, Quezon City

Work setup & shift: Onsite| Day Shift

Why join MicroSourcing?

You'll have:

  • Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
  • A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
  • Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
  • Career Growth: Take advantage of opportunities for continuous learning and career advancement.
  • Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role:

As a Customer Care Consultant, you will:

  • Respond to customer inquiries via phone, email, and live chat, ensuring first-call resolution where possible.
  • Educate customers on Maxxia and RemServ products, services, and self-service tools.
  • Assist with account amendments, basic tax-related queries, and troubleshooting customer issues.
  • Maintain accurate records of customer interactions and ensure compliance with policies and regulations.
  • Follow a hybrid workflow, switching between administrative tasks and calls as required.

What You Need:

Non negotiables

  • Previous experience in a Customer Service Representative role. (Voice)
  • Strong written and verbal communication skills (B2 level or higher).
  • Proficiency with Microsoft Office Suite and multiple IT systems.
  • Basic competency in mathematics and handling account-related calculations.

Preferred skills/expertise

  • Experience in financial services, insurance, or banking.
  • Familiarity with salary packaging and novated leasing products.
  • Ability to work across multiple systems and deliver excellent customer experience.

_

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%

For more information, visit

*Terms & conditions apply

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