Customer Care Specialist

5 days ago

Quezon City, National Capital Region, Philippines HelloConnect, Inc. Full time ₱150,000 - ₱250,000 per year

Our Customer Care Representative is responsible for delivering a high level of courteous and efficient customer service in response to customer inquiries across multiple contact channels. You will be resilient and adaptable and have a natural passion for making people happy. You will be supported every day by a strong support network of Team Leaders and Trainers.

  • Being the first point of contact for our customers.
  • Providing general support and building engaging relationships on every customer call or interaction.
  • Actively offer all HelloFresh products and benefits to our customers on all interactions in line with current demands.
  • Investigating and resolving customer complaints and feedback.
  • Work towards the Customer Care team KPIs and targets set by the management team.
  • Report and document any kinds of issues to the responsible departments.
  • Actively suggest ways to improve internal procedures and processes.
  • Run internal projects
  • Make every effort to support and positively reflect the HelloFresh brand

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