Operations & Customer Experience Consultant for Real Estate

24 hours ago

Quezon City, National Capital Region, Philippines Private Advertiser Full time ₱900,000 - ₱1,200,000 per year
Key Deliverables:

  • Initial Customer Care Focus (Real Estate):

  • Assess and refine the current team structure, roles, and responsibilities for the Customer Care Department.

  • Develop standardized, efficient operating procedures (SOPs) for handling customer concerns across all channels (Email - which accounts for ≈90% of volume, Messenger, Viber, and Walk-ins).
  • Evaluate our current CRM system and processes, providing expert recommendations for optimization, implementation, or alternative solutions to enhance efficiency, tracking, and reporting.

  • Organizational Expansion & Strategy:

  • Develop a blueprint for scaling the new customer care structure, processes, and service standards to our Sales, Loans, and other operational departments.

  • Identify opportunities for cross-departmental process integration to ensure a seamless client journey from initial contact through closing and post-sale support.

  • Knowledge Transfer & Training:

  • Help develop a foundational training roadmap and materials to upskill our new Customer Care team members. This foundation must be flexible enough to be adapted for training employees in other departments.

What You Bring:
  • Solid Background in Real Estate & Financial Services: Extensive, hands-on experience within the real estate industry, and ideally, exposure to related fields like loans/mortgages or sales operations.
  • Customer Service & Operations Leadership: Proven success in setting up, structuring, or managing a high-volume, multi-channel customer service/care team.
  • Process Improvement & Scalability Expertise: A strong history of identifying bottlenecks, streamlining operations across different functional teams, and implementing effective, measurable improvements that are easily scaled.
  • Technology/CRM Fluency: Deep knowledge of CRM systems and experience in leveraging technology to enhance departmental efficiency and data-driven decision-making.
  • Consulting Experience: Excellent communication, strategic thinking, analytical, and presentation skills with the ability to lead change and transfer knowledge effectively.
Contract Details

This will be a project-based, contract consultancy role with a defined scope to establish the initial Customer Care Department and provide a scalable strategy for other departments. Compensation will be competitive and commensurate with experience.

  • Real Estate Broker

    1 week ago

    Makati City, National Capital Region, Philippines Empyrean Real Estate Corporation Full time ₱900,000 - ₱1,200,000 per year

    Company DescriptionEmpyrean Real Estate Corporation is your one-stop gateway for all things real estate in the Philippines. We simplify real estate transactions by providing comprehensive services tailored to meet the client's needs. Focused on delivering value, Empyrean Real Estate Corporation ensures that your real estate journey is efficient and...

  • Operations & Customer Experience Consultant for Real Estate

    1 day ago

    Quezon City, National Capital Region, Philippines Red Oak Properties Inc. Full time ₱900,000 - ₱1,200,000 per year

    Your Key DeliverablesRefine Customer Care: Fix the new team structure, write clear Standard Operating Procedures (SOPs) for all channels (Email, Viber, Walk-ins), and optimize/recommend our CRM system.Scale the Solution: Create a strategic plan to apply the new structure and service standards to our Sales, Loans, and other departments to create one seamless...

  • Real Estate Consultant

    23 hours ago

    Quezon City, National Capital Region, Philippines JobiN Consulting & HR Service Full time ₱300,000 - ₱600,000 per year

    Company DescriptionJobiN Consulting & HR Service, established in 2015, is your trusted HR consulting partner with over 20 years of experience. Our seasoned consultants offer comprehensive solutions in talent acquisition, employee development, organizational culture, and strategic HR planning. We serve businesses of all sizes with client-centered, tailored...

  • Real Estate Sales Partner

    7 days ago

    Makati City, National Capital Region, Philippines Empyrean Real Estate Corporation Full time ₱30,000 - ₱60,000 per year

    Company DescriptionEmpyrean serves as a comprehensive gateway for all real estate needs in the Philippines, providing a simplified and accessible platform. Clients can expect streamlined solutions that eliminate complexity in real estate transactions. Focused on delivering convenience and efficiency, Empyrean offers a dependable and modern approach to...

  • Real Estate CRM

    1 week ago

    Quezon City, National Capital Region, Philippines Red Oak Properties Inc. Full time ₱1,500,000 - ₱3,000,000 per year

    We are seeking an experienced Real Estate CRM & Customer Care Consultant to help us design, implement, and optimize our customer care operations. Our Customer Care Team was established in March 2025, and we are building our systems, workflows, and processes from the ground up. The ideal candidate will have hands-on experience with real estate CRM platforms...

  • Real Estate Property Consultant

    1 day ago

    Makati City, National Capital Region, Philippines DMCI Homes Full time ₱300,000 - ₱600,000 per year

    Property Consultant Role: Learn and Master Real Estate SalesDo you have experience in selling real estate, or are you eager to learn the art of property sales? As a Property Consultant, you'll have the opportunity to develop your skills and close deals in a fast-paced, rewarding environment. Whether you're a seasoned seller or new to the industry, we'll...

  • Real Estate Agent

    1 day ago

    Quezon City, National Capital Region, Philippines Filinvest Alabang, Inc. Full time ₱30,000 - ₱60,000 per year

    Company DescriptionFilinvest Alabang, Inc. (FAI) is a leading developer in the Philippines specializing in high-end residential properties, smart upscale office spaces, and mixed-use township developments. The company's portfolio features award-winning developments such as Filinvest City, recognized as the Best Mixed-Use Development at the Asia Pacific...

  • Real Estate Transaction Manager

    5 days ago

    Makati City, National Capital Region, Philippines Nestlé USA Full time ₱2,500,000 - ₱5,000,000 per year

    Real Estate Transaction ManagerMain Purpose of the JobLead all Corporate Real Estate activities at the Market and Zone level, support the development of the associated strategy, and drive its implementation through high quality transactions.Key OutputsLead all real estate transactions in the region (either by working with a real estate service provider or...

  • Real Estate Salesperson

    1 day ago

    Quezon City, National Capital Region, Philippines Alveo Land Corp Full time ₱1,200,000 - ₱3,600,000 per year

    The Real Estate Salesperson will be responsible for managing and marketing Alveo Land's real estate portfolio (condominiums, residential lots, office and commercial lots) in the Philippines.Job ResponsibilitiesDevelop marketing strategies to attract potential buyers through online and offline platformsNegotiate deals with clients, site visit tours and...

  • Real Estate Agent

    1 week ago

    Quezon City, National Capital Region, Philippines Alveo Land Full time ₱30,000 - ₱60,000 per year

    About Alveo LandAlveo Land, an Ayala Land company, builds exceptional living and working spaces designed for modern lifestyles. With a passion for innovation and community, Alveo continues to set the standard for premium real estate development.Role: Real Estate Agent (Full-Time, On-Site)Locations:Taguig, Alabang, Laguna, CaviteAs a Real Estate Agent, you'll...