Customer Service Consultant

Discover your 100% YOU with MicroSourcing

Position: Customer Service Consultant

Location: Global One, Eastwood, Libis, QC, Philippines

Work setup & shift: Onsite | Day shift

**Why join MicroSourcing?

You'll have:**

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive

Primary purpose of the role

Administration Consultants serve as the main point of contact whom clients can depend on to answer questions and provide detailed explanation of the process to apply for compassionate release and assist clients with the whole process from the initial call until lodgments of paperwork with the Australian Taxation Office. Administration Consultants must meet the company's targets and performance goals while providing exceptional customer service.

Key Accountabilities

• Adhere to targets, performance plans and objective standards to meet department goals and KPIs.
• Provide exceptional written and verbal communication to customers.
• Consistently improve case management techniques for the benefit of customers and performance goals.
• Ensure sales technologies, such as a CRM, are used correctly.
• Participate in regular skills training sessions with internal or external sales trainers.
• Participate in weekly team meetings.
• Add to a positive company culture and working unit.
• Work according to company culture and values, use good communication, and deliver results effectively.
• Endorse a positive working environment free from discrimination, violence, abuse, and lead a healthy attitude towards duty of care for self, and others.
• Ensure clients are contacted and applications are lodged as per existing processes and procedures.
• Meet assigned targets and demonstrate over-performance.
• Use skills and expertise to manage multiple cases (usually 60 cases) at any given time.
• Resolve customer issues and customer complaints regarding the  application process and escalate when required.

Qualifications

• 3 years of experience in Customer Service
• Strong oral and written communication skills
• Proven ability to meet quotas
• Excellent team skills
• Excellent oraganizational and time management skills
• Results-oriented with strong analytical skills
• Deep understanding of CRM systems and best practices
• Proficient in Microsoft Office/Google
• Demonstrated track record of meeting/exceeding goals as an individual contributor.
• Successful previous experience as a Customer service representative, consistently meeting or exceeding targets
• Committed to continuous education through workshops, seminars and conferences
• Demonstrated ability to communicate, present and influence positive outcomes for customers

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%

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*Terms & conditions apply