Customer Care Officer

3 hours ago

Quezon City, National Capital Region, Philippines MOLDEX COMPANIES Full time ₱250,000 - ₱500,000 per year

DUTIES AND RESPONSIBILITIES:

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transaction, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

JOB QUALIFICATIONS:

  • With a Bachelor's Degree in Business Management/Administration, Mass Communication or equivalent
  • Clear communication skills & leadership skills
  • Preferably with working experience in the BPO industry
  • Fresh graduates are welcome to apply

Job Types: Full-time, Permanent, Fresh graduate

Benefits:

  • Additional leave
  • Company events
  • Health insurance
  • Opportunities for promotion
  • Promotion to permanent employee

Education:

  • Bachelor's (Required)

Experience:

  • Customer Care/Service: 1 year (Preferred)

Work Location: In person

  • Seasonal Customer Care Officer

    2 weeks ago

    Quezon City, National Capital Region, Philippines Gandang Kalikasan, Inc. (Human Nature) Full time ₱20,500 per year

    Gandang Kalikasan, Inc. is behind the brand Human Nature. We are currently the leading brand of natural cosmetics and personal/home care products in the country today. Join our store team as a Seasonal Customer Care Officer (or Cashier).Job Description:We're looking for people who naturally display a "customer comes first" attitude by delivering world class...

  • Customer Care Officer

    2 days ago

    Makati City, National Capital Region, Philippines Cartrack Full time ₱600,000 - ₱1,200,000 per year

    We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking forCustomer Care Officer (Local Account)to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and...

  • Seasonal Customer Care Officer

    4 hours ago

    Mandaluyong City, National Capital Region, Philippines Gandang Kalikasan, Inc. (Human Nature) Full time ₱150,000 - ₱250,000 per year

    Gandang Kalikasan, Inc. is behind the brand Human Nature. We are currently the No. 1 brand of natural cosmetics and personal/home care products in the country today. Join our store team as a Seasonal Customer Care Officer (or Cashier).Job DescriptionWe're looking for people who naturally display a "customer comes first" attitude by delivering world class...

  • Customer Care

    1 week ago

    Quezon City, National Capital Region, Philippines GameOne PH Full time ₱150,000 - ₱250,000 per year

    Customer Care Associate (Chat Support) Cubao, Quezon CityQualifications:College level or graduateAt least 1 year customer service experience (E-commerce/Retail/Financial Services a plus)Strong written communication skillsPatient, detail-oriented, and customer-focusedJob Highlights:Assist customers via chat, email, and other online channelsHandle inquiries,...

  • Customer Care Process Designer

    2 weeks ago

    Quezon City, National Capital Region, Philippines beBeeProcess Full time ₱3,300,000 - ₱4,100,000

    Customer Care Process Design LeadThe Customer Care Process Design Lead will play a pivotal role in enhancing the end-to-end process design for customer care operations. This individual will collaborate with various stakeholders to ensure efficient and effective process operations, identifying cross-process synergies and implementing solutions.Key...

  • Customer Care Associate

    2 weeks ago

    Marikina City, National Capital Region, Philippines Lead Logistics Innovations, Inc. Full time ₱180,000 - ₱200,000 per year

    Customer Care AssociateThe Customer Care Associate acts as the frontline liaison between LLII and GADC (McDonald's Philippines), handling customer inquiries, complaints, orders, cancellations, and shipment tracking to ensure satisfaction and loyalty. The role supports and guides Customer Care Representatives, coordinates with internal departments, and...

  • Senior Analyst Escalations, Customer Care

    3 hours ago

    Quezon City, National Capital Region, Philippines Western Union Full time ₱1,200,000 - ₱2,400,000 per year

    Senior Analyst Escalations, Customer Care – Quezon City, PhilippinesAre you looking to take a front seat in driving client services to a whole new level? Are you passionate about helping others and providing a world-class customer experience? Are you interested in joining a globally diverse organization where our unique contributions are recognized and...

  • Customer Care Senior Representative

    2 weeks ago

    Quezon City, National Capital Region, Philippines NTT DATA, Inc. Full time

    Press Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert: Create AlertSelect how often (in days) to receive an alert:As a Customer Care Specialist (Tier 1), you will be responsible for handling inbound calls from existing and potential customers. You are directly accountable for meeting and exceeding client goals as they relate...

  • Customer Care Coordinator

    2 weeks ago

    Quezon City, National Capital Region, Philippines Global Quality Waters and Environmental Solutions Tech., Inc Full time $104,000 - $130,878 per year

    About the role As a Customer Care Coordinator at Global Quality Waters and Environmental Solutions Tech., Inc', you will be responsible for providing exceptional customer service and support to our valued clients. This full-time role is based in Quezon City, Metro Manila, where you will be the primary point of contact for customer inquiries and concerns,...

  • BPO Customer Care Associate

    2 days ago

    Quezon City, National Capital Region, Philippines NTT DATA Full time ₱250,000 - ₱450,000 per year

    Overview: You will be responsible for handling inbound calls from existing and potential customers. You are directly accountable for meeting and exceeding client goals as they relate to service levels and quality of calls within a team-driven and fast-paced work environment. Successful incumbents will have a keen interest in solving customer issues and/or...