Customer Care Officer

3 hours ago

Quezon City, National Capital Region, Philippines MOLDEX COMPANIES Full time

DUTIES AND RESPONSIBILITIES:

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transaction, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

JOB QUALIFICATIONS:

  • With a Bachelor's Degree in Business Management/Administration, Mass Communication or equivalent
  • Clear communication skills & leadership skills
  • Preferably with working experience in the BPO industry
  • Fresh graduates are welcome to apply

Job Types: Full-time, Permanent, Fresh graduate

Benefits:

  • Additional leave
  • Company events
  • Health insurance
  • Opportunities for promotion
  • Promotion to permanent employee

Education:

  • Bachelor's (Required)

Experience:

  • Customer Care/Service: 1 year (Preferred)

Work Location: In person

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