Customer Care Officer

2 days ago

Quezon City, National Capital Region, Philippines Gandang Kalikasan, Inc. (Human Nature) Full time ₱150,000 - ₱250,000 per year

WE ARE HIRING: CUSTOMER CARE OFFICERS (Store Assistant/Cashier) - Seasonal

We're looking for people who naturally display a "customer comes first" attitude by delivering world-class customer service in doing the following:

Key Responsibilities:

  • Entertain walk-in customers for orders and dealership applications
  • Educate customers on the benefits of natural and organic products and makeup
  • Process orders involving cash, credit, or debit card transactions and issue receipts, refunds, credits, or change due to customers
  • Update dealers on new products and services
  • Answer customers' questions and resolve customer complaints
  • Process merchandise returns and exchanges
  • Compute and record totals of transactions using SAP
  • Compile and maintain non-monetary reports and records
  • Keep periodic balance sheets of amounts and the number of transactions
  • Ensure store orderliness and clean and orderly checkout areas
  • Encode, file, and organize dealer documents

Qualifications:

  • Candidate must possess at least a Vocational Diploma / Short Course Certificate in any field
  • Minimum of 1 year experience in customer service and cashiering function
  • Preferably with a background also working in the Retail Industry as a Beauty Advisor/ Beauty Expert
  • Experience in a computerized sales program like SAP will be a distinct advantage
  • Interested in natural and organic personal care/beauty products
  • Has a world-class customer service orientation, is efficient, dependable, and has an outgoing personality
  • Must have a strong sense of integrity, honesty, and commitment
  • Is a team player and has good interpersonal skills
  • Willing to be assigned to one of our branches within Metro Manila

Job Type: Temporary

Contract length: 3 months

Work Location: In person

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