Customer Care

3 days ago


Quezon City, National Capital Region, Philippines Autokid Subic Trading Corporation Full time ₱800,000 - ₱1,200,000 per year
Job Summary

The Customer Care Specialist is responsible for delivering excellent service to customers by handling inquiries, resolving concerns, and providing accurate information about products and services. This role ensures a positive customer experience and supports the company's commitment to client satisfaction.


Key Responsibilities
  1. Customer Interaction

  2. Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner.

  3. Provide accurate information about products, services, promotions, and company policies.
  4. Handle customer complaints and concerns with empathy, ensuring resolution and customer satisfaction.

  5. Problem Resolution

  6. Identify customer needs and provide appropriate solutions.

  7. Escalate complex issues to supervisors or other departments when necessary.
  8. Follow up on pending cases to ensure timely resolution.

  9. Documentation & Reporting

  10. Record customer interactions, feedback, and resolutions accurately in the system.

  11. Prepare reports on recurring issues, trends, and customer satisfaction levels.
  12. Assist in maintaining and updating customer service databases.

  13. Collaboration

  14. Coordinate with internal teams (sales, technical, logistics, etc.) to resolve customer issues efficiently.

  15. Provide feedback and insights from customers to help improve products, services, and processes.

  16. Customer Experience Enhancement

  17. Maintain a positive, empathetic, and professional attitude toward customers at all times.

  18. Suggest process improvements that could enhance customer satisfaction.
  19. Promote customer loyalty by building strong relationships.

Qualifications
  • Bachelor's degree in Business Administration, Communication, Marketing, or related field (preferred).
  • At least 1–2 years of experience in customer service, call center, or client-facing role.
  • Excellent communication skills (verbal and written).
  • Strong problem-solving and conflict-resolution abilities.
  • Proficient in MS Office and customer service software (CRM tools is a plus).
  • Ability to handle stress and maintain professionalism under pressure.
  • Strong listening skills and customer-oriented mindset.

Key Competencies
  • Customer Service Orientation
  • Communication & Interpersonal Skills
  • Patience, Empathy & Active Listening
  • Problem-Solving & Decision-Making
  • Adaptability & Stress Management
  • Teamwork & Collaboration


  • Quezon City, National Capital Region, Philippines HelloConnect Full time ₱180,000 - ₱250,000 per year

    About UsHelloConnectHelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now...


  • Quezon City, National Capital Region, Philippines HelloConnect, Inc. Full time ₱150,000 - ₱250,000 per year

    Our Customer Care Representative is responsible for delivering a high level of courteous and efficient customer service in response to customer inquiries across multiple contact channels. You will be resilient and adaptable and have a natural passion for making people happy. You will be supported every day by a strong support network of Team Leaders and...


  • Quezon City, National Capital Region, Philippines Gandang Kalikasan, Inc. (Human Nature) Full time ₱150,000 - ₱250,000 per year

    WE ARE HIRING: CUSTOMER CARE OFFICERS (Store Assistant/Cashier) - SeasonalWe're looking for people who naturally display a "customer comes first" attitude by delivering world-class customer service in doing the following:Key Responsibilities:Entertain walk-in customers for orders and dealership applicationsEducate customers on the benefits of natural and...


  • Quezon City, National Capital Region, Philippines InLife Health Care Full time ₱70,000 - ₱120,000 per year

    Graduate of any 4-year college course, medical allied (preferred).Experience in insurance / HMO and value-adding services preferred.Good communication, coordination, and negotiation skills.With BPO experience handling healthcare account is an advantage but not required.Okay for project-based employment.Work assignment: Meralco Avenue, Ortigas Pasig CityCan...


  • Quezon City, National Capital Region, Philippines NTT Full time ₱900,000 - ₱1,200,000 per year

    Overview:As a Customer Care Specialist (Tier 1), you will be responsible for handling inbound calls from existing and potential customers. You are directly accountable for meeting and exceeding client goals as they relate to service levels and quality of calls within a team-driven and fast-paced work environment. Successful incumbents will have a keen...


  • Quezon City, National Capital Region, Philippines MicroSourcing Full time ₱150,000 - ₱250,000 per year

    Discover your 100% YOU with MicroSourcingPosition: Customer Care ConsultantLocation: Eastwood, Quezon CityWork setup & shift: Onsite| Day ShiftWhy join MicroSourcing?You'll have:Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and...


  • Quezon City, National Capital Region, Philippines MOLDEX COMPANIES Full time ₱250,000 - ₱500,000 per year

    DUTIES AND RESPONSIBILITIES:Maintaining a positive, empathetic, and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.Processing orders, forms,...


  • Quezon City, National Capital Region, Philippines Lifeline Diagnostics Supplies, Inc. Full time ₱150,000 - ₱250,000 per year

    We are looking for Customer Care Intern to provide overall support to the Technical Team while learning and gaining first-hand experience in a Technical Support Department.Enter and update data In-House log activities to SAP.Perform follow up of pending Field Service Report pictures.Uploading Field Service Reports to SAP.Verify accuracy of information before...


  • Quezon City, National Capital Region, Philippines MicroSourcing Full time ₱250,000 - ₱500,000 per year

    Discover your 100% YOU with MicroSourcingPosition: Customer Care ConsultantLocation: 1880 Eastwood Ave Quezon CityWork setup & shift: Onsite | Day ShiftWhy join MicroSourcing?You'll HaveCompetitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance,...


  • Quezon City, National Capital Region, Philippines NTT DATA Full time ₱250,000 - ₱450,000 per year

    Overview: You will be responsible for handling inbound calls from existing and potential customers. You are directly accountable for meeting and exceeding client goals as they relate to service levels and quality of calls within a team-driven and fast-paced work environment. Successful incumbents will have a keen interest in solving customer issues and/or...