Customer Care

4 hours ago

Quezon City, National Capital Region, Philippines Autokid Subic Trading Corporation Full time $70,000 - $120,000 per year
Job Summary

The Customer Care Specialist is responsible for delivering excellent service to customers by handling inquiries, resolving concerns, and providing accurate information about products and services. This role ensures a positive customer experience and supports the company's commitment to client satisfaction.


Key Responsibilities

  1. Customer Interaction

  2. Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner.

  3. Provide accurate information about products, services, promotions, and company policies.

  4. Handle customer complaints and concerns with empathy, ensuring resolution and customer satisfaction.

  5. Problem Resolution

  6. Identify customer needs and provide appropriate solutions.

  7. Escalate complex issues to supervisors or other departments when necessary.

  8. Follow up on pending cases to ensure timely resolution.

  9. Documentation & Reporting

  10. Record customer interactions, feedback, and resolutions accurately in the system.

  11. Prepare reports on recurring issues, trends, and customer satisfaction levels.

  12. Assist in maintaining and updating customer service databases.

  13. Collaboration

  14. Coordinate with internal teams (sales, technical, logistics, etc.) to resolve customer issues efficiently.

  15. Provide feedback and insights from customers to help improve products, services, and processes.

  16. Customer Experience Enhancement

  17. Maintain a positive, empathetic, and professional attitude toward customers at all times.

  18. Suggest process improvements that could enhance customer satisfaction.
  19. Promote customer loyalty by building strong relationships.

Qualifications
  • Bachelor's degree in Business Administration, Communication, Marketing, or related field (preferred).
  • At least 1–2 years of experience in customer service, call center, or client-facing role.
  • Excellent communication skills (verbal and written).
  • Strong problem-solving and conflict-resolution abilities.
  • Proficient in MS Office and customer service software (CRM tools is a plus).
  • Ability to handle stress and maintain professionalism under pressure.
  • Strong listening skills and customer-oriented mindset.

Key Competencies
  • Customer Service Orientation
  • Communication & Interpersonal Skills
  • Patience, Empathy & Active Listening
  • Problem-Solving & Decision-Making
  • Adaptability & Stress Management
  • Teamwork & Collaboration

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