Customer Service
6 days ago
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Customer Service Officers (5A/5B) (Individuals with strong communication skills & good understanding of banking operations)
Responsibilities
Complex system loads (Company and Trust) plus Settlement Funding responsibilities
Managing file ownership
Providing outstanding service to clients, colleagues, partners and stakeholders (internal and external)
Effective Customer Service to drive client advocacy
Raising issues through the correct channels, challenging positively and proactively working to overcome barriers.
Adding value to each client interaction by understanding the client needs and adapting to find the best service approach
· Manage and maintain the profiles of intermediaries; external brokers and advisers who connect the bank with customers who require finance
· Setting up access to systems required to originate business with the bank, updating profile and portfolio details and removing access as appropriate
· This role is one of the first interactions that Intermediaries will have with the bank and so influences their first impressions
· Appropriate maintenance user profiles and termination of access ensures that the bank remains compliant while creating a seamless experience for Intermediaries to do business with the bank
Qualifications we seek in you
Minimum Qualifications / Skills
· Graduate from a Recognized University
· Experience in processing roles with experience managing multiple systems
· Experience in customer service (voice) preferred
· Originations experience preferred
· Mortgage experience will be preferred
· Ability to work independently
· Ability to liaise with internal and external stakeholders
· Has demonstrated good problem-solving skills
· Computer systems competency
Preferred Qualifications/ Skills
· Able to work at a consistent pace
· High attention to detail
· Able to understand the flow on impact of processes to other teams within an organization; data quality, commissions, compliance
· Able to follow processes with multiple systems
· Able to self-learn using process documentation
· Ability to efficiently switch between process tasks
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex/age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
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