Customer Service

4 days ago

Ayala Alabang, National Capital Region, Philippines Genpact Services LLC Full time ₱900,000 - ₱1,200,000 per year

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Customer Service Officers (5A/5B) (Individuals with strong communication skills & good understanding of banking operations)

Responsibilities

Complex system loads (Company and Trust) plus Settlement Funding responsibilities

Managing file ownership

Providing outstanding service to clients, colleagues, partners and stakeholders (internal and external)

Effective Customer Service to drive client advocacy

Raising issues through the correct channels, challenging positively and proactively working to overcome barriers.

Adding value to each client interaction by understanding the client needs and adapting to find the best service approach

· Manage and maintain the profiles of intermediaries; external brokers and advisers who connect the bank with customers who require finance

· Setting up access to systems required to originate business with the bank, updating profile and portfolio details and removing access as appropriate

· This role is one of the first interactions that Intermediaries will have with the bank and so influences their first impressions

· Appropriate maintenance user profiles and termination of access ensures that the bank remains compliant while creating a seamless experience for Intermediaries to do business with the bank

Qualifications we seek in you

Minimum Qualifications / Skills

· Graduate from a Recognized University

· Experience in processing roles with experience managing multiple systems

· Experience in customer service (voice) preferred

· Originations experience preferred

· Mortgage experience will be preferred

· Ability to work independently

· Ability to liaise with internal and external stakeholders

· Has demonstrated good problem-solving skills

· Computer systems competency

Preferred Qualifications/ Skills

· Able to work at a consistent pace

· High attention to detail

· Able to understand the flow on impact of processes to other teams within an organization; data quality, commissions, compliance

· Able to follow processes with multiple systems

· Able to self-learn using process documentation

· Ability to efficiently switch between process tasks

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex/age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at and on LinkedIn, X, YouTube, and Facebook.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

  • Customer Service

    2 weeks ago

    Ayala Alabang, National Capital Region, Philippines Genpact Services LLC Full time ₱180,000 - ₱360,000 per year

    Ready to shape the future of work?At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and...

  • Customer Service

    4 days ago

    Ayala Alabang, National Capital Region, Philippines Genpact Services LLC Full time ₱900,000 - ₱1,200,000 per year

    Ready to shape the future of work?At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and...

  • Customer Service

    4 days ago

    Ayala Alabang, National Capital Region, Philippines Genpact Services LLC Full time ₱250,000 - ₱500,000 per year

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...

  • Customer Service Representative

    4 days ago

    Ayala Alabang, National Capital Region, Philippines Tap Growth ai Full time ₱150,000 - ₱250,000 per year

    We're Hiring: Customer Service Representative - Automotive We are seeking a dedicated and customer-focused Customer Service Representative to join our automotive team. The ideal candidate will provide exceptional support to customers, handle inquiries, resolve issues, and ensure customer satisfaction while maintaining our high service standards in the...

  • Customer Service Representative

    4 days ago

    Ayala Alabang, National Capital Region, Philippines Viventis Search Asia Full time $40,000 - $60,000 per year

    About the ClientOur client is leading the way in transforming the automotive retail industry using AI-powered and scalable digital solutions. They aim to enhance customer experiences, drive sales growth, and streamline operations through cutting-edge technology and data-driven automation.Position SummaryThe Customer Service Representative is a...

  • Customer Service

    4 days ago

    Ayala Alabang, National Capital Region, Philippines Harwell Home Care Full time ₱250,000 - ₱500,000 per year

    Customer Service & Admin Support Officer ( Remote Role Supporting an Australian-Based Organisation)About UsHarwell Home Care, a trusted Australian provider of personalised aged care services, is committed to helping older Australians, especially our veterans, live independently, with dignity, and happier for longer in their own homes. Guided by values of...

  • Customer Service

    4 days ago

    Ayala Alabang, National Capital Region, Philippines Genpact Services LLC Full time $104,000 - $130,878 per year

    Ready to shape the future of work?At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and...

  • Customer Service Advisor

    4 days ago

    Ayala Alabang, National Capital Region, Philippines AVENSYS CONSULTING INC. Full time ₱150,000 - ₱250,000 per year

    About the role We are looking for a dedicated and friendly Customer Service Advisor to join our team at AVENSYS CONSULTING INC.'. This full-time role ONSITE is based in either ALABANG or MOA and will involve providing exceptional customer service to our valued clients.The Customer Support Associate I position interfaces with customers via inbound calls,...

  • Customer Service Representative

    4 days ago

    Ayala Alabang, National Capital Region, Philippines Private Advertiser Full time ₱900,000 - ₱1,200,000 per year

    About the role As a Customer Service Representative (Mortgage), you'll play a vital role in providing exceptional customer service to our clients. This full-time position is based in our Ayala Alabang, Muntinlupa City, Metro Manila office. In this role, you'll be responsible for handling all customer inquiries and requests related to our mortgage products...

  • Customer Service Representative

    4 days ago

    Ayala Alabang, National Capital Region, Philippines Tap Growth ai Full time ₱250,000 - ₱500,000 per year

    We're Hiring: Customer Service Representative We are seeking a dedicated and customer-focused Customer Service Representative to join our team and provide exceptional support to our valued clients. The ideal candidate will have excellent communication skills, problem-solving abilities, and a passion for helping customers resolve their inquiries efficiently...