Customer Service Representative

5 days ago

Ayala Alabang, National Capital Region, Philippines beBeeCustomerService Full time ₱900,000 - ₱1,200,000
Job Title: Customer Service RepresentativeJoin our dynamic team as a Customer Service Professional where you will play a crucial role in enhancing customer satisfaction and loyalty. With a hybrid work model and rotational shifts you will have the opportunity to develop your skills in a supportive environment.About the Role

We are seeking a highly motivated and skilled Customer Service Representative to join our team. The ideal candidate will possess strong communication and interpersonal skills, with a focus on delivering high-quality service to customers.

Responsibilities

  • Provide exceptional customer service by addressing inquiries and resolving issues promptly.

  • Collaborate with team members to ensure a seamless customer experience across all touchpoints.

  • Utilize technical skills to troubleshoot and resolve customer service-related technical issues.

  • Maintain accurate records of customer interactions and transactions for future reference.

  • Communicate effectively with customers to understand their needs and provide appropriate solutions.

  • Implement feedback from customers to improve service delivery and enhance customer satisfaction.

  • Stay updated with product knowledge to provide accurate information to customers.

  • Participate in training sessions to continuously improve customer service skills and knowledge.

  • Adapt to rotational shifts to ensure customer service coverage at all times.

  • Contribute to team meetings by sharing insights and suggesting improvements to processes.

  • Support the development of customer service strategies to enhance overall customer experience.

  • Engage with customers through various channels including phone, email, and chat to provide assistance.

  • Foster positive relationships with customers to build trust and loyalty.

Qualifications

  • Possess strong communication and interpersonal skills to effectively interact with customers.

  • Demonstrate problem-solving abilities to address and resolve customer issues efficiently.

  • Exhibit a customer-centric mindset with a focus on delivering high-quality service.

  • Show adaptability to work in a hybrid model and manage rotational shifts.

  • Have a basic understanding of customer service principles and practices.

  • Display a willingness to learn and grow within the customer service domain.

  • Prior experience in customer service is a plus but not mandatory.

Benefits

This role offers a competitive salary, comprehensive benefits package, and opportunities for career growth and development.

Seniority level
  • Entry level
Employment type
  • Full-time
Industries
  • IT Services and IT Consulting and Business Consulting and Services

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