Customer Service

Unleash Your Talent with US

Hi there, our future Customer Service & Sales Support Happy to see YOU here.

Here at Integrated OS, you'll be part of a team of passionate individuals who are committed to delivering exceptional offshoring services. Bringing in an array of skills and talents from different areas of business from Finance, Human Resources, Information Technology, Customer Service, and Marketing to Sales, and Operations.

From humble beginnings, we have built our company from our first team member onwards. Initially, we were lending support to an Australian print manufacturer - The Lamson Group.

Since then, we have continued to uphold our core values and culture and developed a deeper understanding of how people need help to succeed in their goals. And YOU might be a part of this amazing growth as our team keeps growing above all expectations

What you'll do:

As a Customer Service & Sales Support, you will provide vital assistance to our Australian-based staff throughout the sales and production process across printing, signage, and promotional products.

This position ensures smooth day-to-day operations by supporting quoting, job entry, supplier coordination, and system maintenance. The role requires technical understanding of products and processes, high attention to detail, and proficiency with our MIS platform.

You will contribute to maintaining a high standard of customer service and operational accuracy, ultimately supporting our commitment to delivering quality outcomes for our clients.

Key responsibilities for this role include:

• PrintIQ System Management (Training provided)
  • Learn and maintain deep understanding of PrintIQ MIS system
  • Enter, update, and manage jobs and data accurately within PrintIQ
  • Convert estimates into live jobs and manage through the workflow
  • Maintain pricing, freight, and supplier details in system
• Sales & Quoting Support
  • Prepare quotes across printing, signage, and promotional product ranges
  • Assist with gathering job specifications, sourcing materials or supplier pricing
  • Follow up quotes and liaise with the internal sales team
• Production & Supplier Coordination
  • Liaise with suppliers to confirm stock, lead times, and order status
  • Follow up on outstanding orders and deliveries
  • Assist internal staff with accurate order progress updates
• Administration & Reporting
  • Manage and maintain spreadsheets related to pricing, job tracking, and reporting
  • Ensure system data is current, accurate, and complete
  • Prepare reports or summaries as required by the Australian team

Successful candidates must have:

• Previous experience in sales support, administration, or customer service role (preferably in printing, signage, or promotional product industries)
• Comfortable working in a technical, product-based environment quick learner on product types, specifications, and processes
• Strong data entry accuracy and attention to detail
• Proficient with spreadsheets (Excel or Google Sheets)
• Experience using MIS systems PrintIQ experience highly regarded
• Excellent written and verbal communication skills
• Organised, with good time management and ability to manage multiple tasks
• Proactive, problem-solving mindset and ability to work autonomously as part of a remote team

Work Arrangements:

• Schedule: 6:00 AM - 3:00 PM PHT
• Work Setup: Work On-Site
• Office Location: Parkway Corporate Center, Alabang, Muntinlupa City

What's in it for YOU?
At Integrated OS, we create career opportunities where you can thrive, grow, and make an impact.

• Competitive Salary & Benefits: Be rewarded for your expertise and dedication.
• Career Growth & Development: Work alongside international clients and gain valuable experience.
• Work-Life Balance: Our innovative activities, open communication channels, and commitment to inclusivity make every day exciting and rewarding
• Collaborative & Supportive Environment: Be part of a passionate team that values innovation and teamwork.

Your seat awaits Be part of our thriving team and CLICK APPLY