Customer Service

Ready to shape the future of work?

At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation,our teams implementdata, technology, and AI to create tomorrow, today. Get to know us atand onLinkedIn,X,YouTube, andFacebook.

Inviting applications for the role of [Process Developer], [Customer Service Officers]

In this role, agents are expected to

• Providing outstanding service to clients, colleagues, partners and stakeholders (internal and external)
• Manage and maintain the profiles of intermediaries; external brokers and advisers who connect the bank with customers who require finance

• Complex system loads (Company and Trust) plus Settlement Funding responsibilities
• Managing file ownership
• Providing outstanding service to clients, colleagues, partners and stakeholders (internal and external)
• Effective Customer Service to drive client advocacy
• Raising issues through the correct channels, challenging positively and proactively working to overcome barriers.
• Adding value to each client interaction by understanding the client needs and adapting to find the best service approach
• Manage and maintain the profiles of intermediaries; external brokers and advisers who connect the bank with customers who require finance
• Setting up access to systems required to originate business with the bank, updating profile and portfolio details and removing access as appropriate
• This role is one of the first interactions that Intermediaries will have with the bank and so influences their first impressions
• Appropriate maintenance user profiles and termination of access ensures that the bank remains compliant while creating a seamless experience for Intermediaries to do business with the bank

• Graduate from a Recognized University
• Experience in processing roles with experience managing multiple systems
• Experience in customer service (voice) preferred
• Originations experience preferred
• Mortgage experience will be preferred
• Ability to work independently
• Ability to liaise with internal and external stakeholders
• Has demonstrated good problem-solving skills
• Computer systems competency

• Able to work at a consistent pace
• High attention to detail
• Able to understand the flow on impact of processes to other teams within an organization; data quality, commissions, compliance
• Able to follow processes with multiple systems
• Able to self-learn using process documentation
• Ability to efficiently switch between process tasks

Why join Genpact?

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation

• Make an impact – Drive change for global enterprises and solve business challenges that matter

• Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities

• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex/age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.