CSR | Blended account | Same day Job offer
5 hours ago
What you'll be doing
- Providing exceptional customer service by resolving inquiries and addressing customer concerns over the phone and via digital channels
- Handling a range of customer interactions, including sales, technical support, and general inquiries
- Accurately documenting customer interactions and following established processes and procedures
- Collaborating with cross-functional teams to ensure a seamless customer experience
- Continuously learning and developing new skills to enhance your performance
What we're looking for
- Strong communication and interpersonal skills, with the ability to effectively interact with customers from diverse backgrounds
- Excellent problem-solving and analytical skills, with the ability to think critically and provide effective solutions
- Proficiency in English, both written and verbal
- Customer service or call centre experience is preferred, but not required
- A positive attitude, resilience, and a genuine passion for delivering exceptional customer experiences
What we offer
- Competitive compensation package with opportunities for career advancement
- Comprehensive training and development programmes to support your professional growth
- A collaborative and supportive work environment where your contributions are valued
- Health and wellness benefits to promote a healthy work-life balance
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