Technical Support Representative

3 hours ago

San Pedro, Calabarzon, Philippines Yngen Holdings Group of Companies Full time ₱350,000 - ₱450,000 per year

Join our team as a Technical Customer Support Specialist and become the frontline expert helping global customers navigate cutting-edge products in the cryptocurrency and blockchain space. If you're passionate about problem-solving, skilled in XML/JSON, experienced with Zendesk, and eager to grow in a dynamic, innovative environment, this role offers the perfect opportunity to elevate your career in a rapidly evolving tech industry.

Responsibilities:

Respond to Customer Inquiries: Provide timely and accurate responses to customer inquiries via phone, email, chat, or social media platforms.

Resolve Issues: Address customer concerns, troubleshoot problems, and provide appropriate solutions to ensure customer satisfaction.

Customer Support: Identifying customer needs and helping customers solve their issues. Reporting: Analyzing and reporting product malfunctions

Handle Escalations: Escalate complex issues to the appropriate supervisor or manager for resolution as needed.

Qualifications:

Fluency in English: Excellent verbal and written communication skills in English are essential

Customer Focus: Service-oriented personality with a can-do attitude

Problem-Solving Skills: Ability to think analytically, troubleshoot problems, and find creative solutions.

Experience: 1-2 years in technical support handling international customers. Must have experience with XML ,JSON. Strong problem solving / troubleshooting skills. Familiarity with blockchain industry is a plus. Know how to use Zendesk. Cryptocurrency Experience is required

Multitasking: Ability to manage multiple tasks simultaneously while maintaining attention to detail and quality. Team Player: Ability to work collaboratively in a team environment and contribute to a positive work culture. Adaptability: Flexibility to adapt to changing priorities, procedures, and technologies in a fast-paced environment. Willing to work onsite. Others: Strategic, Decisive, collaborative, innovative.

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