Front Desk Associate

3 days ago

Cebu City, Central Visayas, Philippines Near Dental Clinic Full time

Key Responsibilities:

  1. Managing Inbox and Handling Calls/Texts

  2. Respond promptly to patient inquiries via phone, text, and email.

  3. Provide accurate information regarding clinic services, operating hours, and appointment availability.

  4. MyMeds Encoding

  5. Properly log and update patient transactions in the MyMeds system.

  6. Ensure accuracy and completeness in all records.

  7. End-of-Day Sales Reporting

  8. Prepare and submit daily sales reports.

  9. Accurately record transactions, payments, and reconcile any discrepancies.

  10. Patient & Clinic Scheduling Optimization

  11. Manage daily and weekly appointment schedules.

  12. Coordinate bookings to maintain efficient patient flow and minimize wait times.

  13. Managing Office Environment

  14. Maintain a clean, organized, and welcoming waiting area.

  15. Ensure patient comfort while they await services.

  16. Coordinating with Dental Lab

  17. Send dental impressions and manage the return of models/prosthetics.

  18. Track and follow up on orders, deliveries, and payments with the dental lab.

  19. Handling Confidentiality

  20. Uphold strict confidentiality and privacy of all patient records and clinic information.

  21. Comply with all applicable data protection and privacy regulations.

  22. Patient Communication and Education

  23. Provide clear information about dental procedures and treatment options.

  24. Offer pre- and post-treatment care instructions to patients.

  25. Handling Complaints and Concerns

  26. Listen attentively to patient feedback and complaints.

  27. Resolve issues professionally or escalate to the dentist when needed.
  28. Aim to improve overall patient satisfaction and service quality.

  29. Networking and Relationship Building

  30. Foster strong relationships with patients to encourage loyalty and repeat visits.

  31. Promote patient referrals through excellent service and a welcoming clinic atmosphere.

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