Front Office Associate

11 hours ago

LapuLapu City, Central Visayas, Philippines Sotogrande Hotel and Resort Group Full time ₱250,000 - ₱500,000 per year

About the role

We are seeking a Front Office Associate to join the team at Arterra Hotel & Resort. In this full-time role, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience throughout their stay.

What you'll be doing

· Greeting and welcoming guests upon arrival, checking them in and out efficiently

· Responding to guest inquiries and requests in a friendly and professional manner

· Managing guest reservations, room allocations and maintaining accurate records

· Handling cash and electronic payments securely and accurately

· Providing concierge services, such as arranging transportation, making dining reservations, and suggesting local attractions

· Assisting with baggage handling and luggage storage as needed

· Maintaining a clean and organized front desk area

· Adhering to all hotel policies, procedures and safety protocols

What we're looking for

· Previous experience in a customer-facing role within the hospitality industry, preferably in a hotel or resort setting

· Excellent communication and interpersonal skills, with the ability to interact with guests of diverse backgrounds

· Strong problem-solving and decision-making skills, with the ability to remain calm under pressure

· Proficiency in English, both written and verbal, with additional language skills being an advantage

· Knowledge of front office operations, including reservations, check-in/check-out, and handling cash and electronic payments

· Flexible and adaptable, with the ability to work in a fast-paced environment and during peak hours

· A warm, friendly and professional demeanor, with a genuine passion for providing exceptional customer service

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