Front Desk Specialist

1 day ago

Cebu City, Central Visayas, Philippines Tahche Outsourcing Services Full time $30,000 - $40,000 per year


Our US partner is one of the leading Medical Digital Imaging Service Providers in New Jersey. They offer a full spectrum of diagnostic imaging services in comfortable, convenient, and friendly outpatient imaging centers.

As a Healthcare Front Desk Associate, you will assist patients with their inquiries, set up appointments, and perform general tasks.

This is a Seasonal role, on a US shift and on a Work in the office set-up.

If you have the right skill set, this may be your opportunity to enter this fast-growing organization.

DUTIES AND RESPONSIBILITIES:

Receive incoming calls from customers and assist them with their needs

Assist in setting appointments for patients and double-check appointment confirmation

Gathers information related to customers concerns and provides appropriate resolution

Open and maintain customer accounts by updating account information

Escalate customer concerns that are critical or requires immediate resolution beyond agent capability

Process orders and label faxes received electronically

Call patients to update them with their upcoming scheduled procedures including clinical preparations

QUALIFICATIONS:

With BPO experience of at least 1 year in a healthcare insurance account

Experience in radiology accounts/digital imaging centers is a plus

Experienced with appointment scheduling and back office is a plus

Must be familiar with CPT, ICD/ICD10, and DX codes

Trained/certified in HIPAA


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