
Business Partner- Construction Industry
4 days ago
About the Role:
We are seeking a highly motivated and experienced Business Partner to join our team. This crucial role will manage all operational aspects and client relations for an Australian construction company. You will be the primary point of contact, ensuring exceptional service delivery and fostering strong, long-term partnerships.
Responsibilities:
· Develop and maintain strong, collaborative relationships with key stakeholders within client organizations.
· Manage the day-to-day operations of assigned client accounts, ensuring tasks and projects are delivered on time and within budget.
· Proactively identify and address client needs, anticipating potential challenges and developing solutions.
· Oversee the performance of the team/s supporting the client account, ensuring quality and efficiency.
· Prepare regular reports on key performance indicators (KPIs) and provide insights to clients and internal stakeholders.
· Contribute to the continuous improvement of processes and service offerings.
· Identify opportunities for business growth and expansion.
· Manage client contracts and ensure compliance with all relevant agreements.
· Participate in client meetings and presentations, effectively communicating performance updates and progress.
· Manage client expectations and resolve any conflicts or issues that may arise.
· Collaborate with internal teams (e.g., HR, Payroll) to ensure seamless service delivery.
Skills and Experience:
· 4-5 years of experience in a similar role, preferably within the Australian construction industry.
· Proven track record of successfully managing client relationships and delivering exceptional customer service.
· Strong understanding of the Australian construction industry, its challenges, its regulatory environment (e.g., AS/NZS ISO 9001, WHS regulations), and best practices. Experience working with subcontractors and understanding the complexities of construction projects is essential.
· Excellent communication, interpersonal, and presentation skills, tailored to the Australian business context.
· Excellent communication, interpersonal, and presentation skills.
· Ability to manage multiple projects simultaneously and prioritize tasks effectively.
· Strong analytical and problem-solving skills.
· Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
· Demonstrated ability to build rapport and trust with clients.
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