Workforce Management Supervisor

1 week ago


Calamba, Calabarzon, Philippines Straive Full time ₱900,000 - ₱1,200,000 per year

Job Description

The Workforce Supervisor manages day-to-day workforce operations, supervises scheduling

activities, and ensures adherence to workforce plans. This role serves as a bridge between strategic

workforce planning and operational execution.

Key Roles and Responsibilities


• Supervise daily workforce scheduling and resource allocation


• Monitor adherence to schedules and service level targets


• Coordinate with operations managers on staffing adjustments


• Manage schedule change requests and time-off approvals


• Train and develop junior workforce management staff


• Prepare daily, weekly, and monthly operational reports


• Handle escalations related to scheduling and capacity issues


• Ensure compliance with labor regulations and company policies

Required Knowledge and Skills


• 2-4 years workforce management or operations experience


• Strong understanding of scheduling principles and constraints


• Knowledge of contact center operations and metrics


• Experience with workforce management software


• Leadership and people management capabilities


• Problem-solving and conflict resolution skills


• Understanding of labor laws and scheduling regulations

Technical Expertise and Tools


• Workforce Management Systems (scheduling modules)


• Microsoft Office Suite (Excel, Outlook, PowerPoint)


• Time and attendance systems


• Reporting and dashboard tools


• Communication and collaboration platforms


• Basic database and query knowledge

Personal Characteristics and Competencies


• Strong organizational and time management skills


• Excellent communication and interpersonal abilities


• Leadership potential with coaching mindset


• Calm under pressure with crisis management skills


• Attention to detail and accuracy


• Flexibility and adaptability to changing priorities


  • Workforce Supervisor

    2 weeks ago


    Calamba, Calabarzon, Philippines SPi Global (now Straive) Full time ₱300,000 - ₱600,000 per year

    Location: Paranaque or DumagueteJob DescriptionThe Workforce Supervisor manages day-to-day workforce operations, supervises scheduling  activities, and ensures adherence to workforce plans. This role serves as a bridge between strategic  workforce planning and operational execution.Key Roles and Responsibilities• Supervise daily workforce scheduling and...

  • QC Supervisor

    2 weeks ago


    Calamba, Calabarzon, Philippines LMTP Corporation Full time ₱900,000 - ₱1,200,000 per year

    About the role LMTP Corporation is seeking a driven and experienced QC Supervisor to join our team in Calamba City, Laguna. As a QC Supervisor, you will play a crucial role in ensuring the highest standards of quality control and process improvement across our manufacturing operations. This is a full-time position that offers excellent opportunities for...

  • Area Supervisor

    5 days ago


    Calamba, Calabarzon, Philippines TL Sales and Management Services Inc. Full time ₱800,000 - ₱1,200,000 per year

    Job Title: Area SupervisorDepartment: Sales and OperationsReports to: Regional Sales ManagerSubordinates: Sales StaffJob Purpose:The Area Supervisor is responsible for managing sales targets and maintaining high operational standards across various regions, ensuring alignment with TL Sales and Management's strategic goals.Job Summary:The Area Supervisor...


  • Calamba, Calabarzon, Philippines Furukawa Electric Thermal Management Solutions and Products Laguna Inc. Full time ₱450,000 - ₱850,000 per year

    Furukawa Electric Thermal Management Solutions and Products Laguna Inc. is hiring a Full time Maintenance Supervisor role in Laguna Technopark, Calabarzon. Apply now to be part of our team.Job summary:Looking for candidates available to work:Monday: Morning, Afternoon, EveningTuesday: Morning, Afternoon, EveningWednesday: Morning, Afternoon, EveningThursday:...


  • Calamba, Calabarzon, Philippines Advanced Energy Full time ₱1,200,000 - ₱2,400,000 per year

    About Advanced EnergyAdvanced Energy Industries, Inc. (NASDAQ: AEIS), enables design breakthroughs and drives growth for leading semiconductors and industrial customers. Our precision power and control technologies, along with our applications know-how, inspire close partnerships and innovation in thin-film and industrial manufacturing. We are proud of our...


  • Calamba, Calabarzon, Philippines WeCare Facility Management Services Inc. Full time ₱216,000 per year

    We are looking for a responsible and hands-on Housekeeping Supervisor to oversee the cleanliness and upkeep of our facility. This role involves supervising janitorial staff, ensuring that all areas are properly cleaned and maintained, and that sanitation standards are consistently met.The ideal candidate is detail-oriented, has experience in facility...


  • Calamba, Calabarzon, Philippines Monte Vista Resort Full time ₱300,000 - ₱336,000 per year

    Preferred with experience in Non-Food and Food Industry. This is a full-time on-site role for a Purchasing Supervisor, located in Monte Vista Resort, Brgy. Pansol, Calamba, Laguna. The Purchasing Supervisor will be responsible for managing and overseeing the procurement process, including sourcing and purchasing materials, equipment, and services. Day-to-day...

  • Selling Supervisor

    2 weeks ago


    Calamba, Calabarzon, Philippines Saveway Shoppers Mall Warehouse - Alaminos, Laguna Full time ₱216,000 - ₱300,000 per year

    Join our growing team and help drive sales excellence and customer satisfaction in our storeJob Summary:The Selling Supervisor is responsible for overseeing daily selling operations, ensuring category profitability, and promoting a positive shopping experience. This role requires strong leadership, sales acumen, and hands-on management of both merchandise...

  • site supervisor

    5 days ago


    Calamba, Calabarzon, Philippines Lythaus Lighting Supply Full time ₱400,000 - ₱600,000 per year

    We are looking for a Safety/Site Supervisor with at least 2 years experience which is generally involves the management and supervision of a construction site in accordance with health and safety guidelines. It is the responsibility of the site supervisor to assess hazards, determine risks, conduct regular inspections and maintain safety...

  • Traffic Supervisor

    3 days ago


    Calamba, Calabarzon, Philippines STARK ONE CONSTRUCTION CORPORATION Full time ₱900,000 - ₱1,200,000 per year

    The Traffic Supervisor is responsible for planning, supervising, and coordinating all on-site traffic management operations to ensure the safe and efficient movement of vehicles, equipment, and personnel within and around the construction site. This role ensures compliance with local traffic regulations and project safety standards while minimizing...