Associate Director – Quality Management

4 hours ago

Taguig, National Capital Region, Philippines Nezda Global Full time ₱1,500,000 - ₱3,000,000 per year

Key Responsibilities

Build and execute the
Quality & Governance framework
across business units

Drive
Six Sigma/Lean/COPC methodologies
, automation & efficiency programs

Lead QA strategy, audit structures, sampling, KPI governance & reporting analytics

Work with Ops, Training, Process Improvement, and Analytics to enhance customer outcomes

Identify performance trends & improvement opportunities using root cause analysis

Champion transformation via
AI, ML, RPA, QMS & Automated QA
adoption

Mentor managers, leads & cross-functional teams in process redesign initiatives

Lead change management execution for new process deployments

Manage compliance risks, customer metric delivery & business cost efficiencies

Build strong client engagement, influence decisions & drive measurable value

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