E-commerce Manager

47 minutes ago

Makati City, National Capital Region, Philippines e-795d-4a9f-bc5d-aa481a1a3e57 Full time ₱1,200,000 - ₱1,800,000 per year

We're seeking an experienced and entrepreneurial e-commerce manager to join our team.

You will lead our e-commerce strategy AND operations and be the end-to-end owner in driving our digital commerce business. For this, you will set-up and manage our online store, optimise sales funnels, and work closely with various departments to ensure an exceptional online shopping experience. This role requires a combination of strategic thinking and hands-on execution.

If you are a results-driven professional passionate about e-commerce, digital marketing, and data analytics with a knack for setting up things from scratch, we'd love to hear from you. We offer an empowering work environment, growth potential, and a competitive benefits package.

Objectives of the role

  • Setting up, developing and executing e-commerce strategies to drive online sales and enhance the customer experience.
  • Defining the right digital commerce priorities (website, online marketplace, social commerce) and the funding needed to drive sales
  • Managing the day-to-day operations of the e-commerce platforms, including product listings, pricing, promotions, and inventory management.
  • Collaborating with cross-functional teams, including marketing, logistics, and general management, to ensure smooth e-commerce processes.
  • Monitoring and analysing key performance indicators (KPIs) such as traffic, conversion rates, sales, and customer satisfaction.
  • Implementing digital marketing initiatives, such as SEO and SEM to drive traffic and sales.
  • Optimising the website for user experience, including navigation, search functionality, and mobile responsiveness.
  • Managing relationships with third-party vendors, including payment gateways, logistics partners, and e-commerce platforms if applicable
  • Analysing sales performance and customer behaviour to identify opportunities for improvement.
  • Implementing A/B testing and conversion rate optimization (CRO) strategies.

Your tasks

  • Manage product listings, descriptions, and pricing in the online store.
  • Regularly update product information, images, and descriptions to ensure accuracy, appeal, and consistency.
  • Plan and execute seasonal and promotional campaigns to increase sales and boost customer engagement.
  • Analyse customer behaviour and trends to identify growth opportunities and areas for improvement.
  • Monitor website functionality and handle troubleshooting issues with the e-commerce platform, including technical problems and user experience challenges.
  • Coordinate with logistics and fulfilment teams to ensure timely and accurate order processing and delivery.
  • Collaborate with customer service teams to ensure seamless customer services, high customer satisfaction, and resolve issues quickly through the online store.
  • Analyse data from Google Analytics, CRM systems, and other tools to monitor site traffic and customer behaviour.
  • Track and report e-commerce performance, including sales, conversion rates, and ROI on digital marketing campaigns.
  • Manage relationships with third-party vendors and platforms such as Shopify OR online marketplaces such as Lazada/Shopee.
  • Stay updated with the latest trends and best practices in e-commerce and digital marketing.

Job Type: Full-time

Pay: Php50, Php65,000.00 per month

Benefits:

  • Additional leave
  • Company events
  • Employee discount
  • Health insurance
  • Promotion to permanent employee

Work Location: In person

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