Service Support Agent

3 days ago

Cagayan de Oro, Northern Mindanao, Philippines Work Avenue and Business Solutions Incorporated Full time $30,000 - $40,000 per year

A Customer Service Representative (CSR) is responsible for delivering excellent service and support to clients by responding to inquiries, resolving complaints, and providing product or service information. They serve as the company's frontliners, ensuring that customer concerns are addressed efficiently and with professionalism. CSRs uphold the organization's standards of service while promoting customer satisfaction and loyalty.

The role involves handling calls, emails, chats, or face-to-face interactions while maintaining accurate customer records. They are also expected to follow company policies, meet performance goals, and provide feedback to improve overall customer experience.

Key Responsibilities

  • Act as the first point of contact for customer inquiries and concerns.
  • Provide accurate information about company products, services, and policies.
  • Resolve customer issues promptly and escalate unresolved cases when necessary.
  • Process requests such as account updates, order tracking, billing, and returns.
  • Maintain detailed records of customer interactions in CRM systems.
  • Meet or exceed key performance indicators (KPIs) such as call handling time, response rates, and customer satisfaction scores.
  • Build positive customer relationships by demonstrating empathy, patience, and professionalism.
  • Support cross-functional teams by relaying customer feedback for service improvement.
  • Stay updated on company products, promotions, and policies to ensure accurate assistance.
  • Handle challenging situations calmly while maintaining company standards.
Qualifications
  • High school diploma or bachelor's degree (depending on employer requirements).
  • Previous experience in customer service, call center, or client-facing roles preferred.
  • Strong verbal and written communication skills.
  • Ability to multitask, prioritize, and manage time effectively.
  • Excellent problem-solving and conflict-resolution skills.
  • Customer-focused with strong interpersonal skills and patience.
  • Ability to work independently and as part of a team.
  • Willingness to work flexible shifts, weekends, or holidays if required.
  • Strong adaptability and resilience in high-pressure situations.

  • Customer Support Agent

    3 days ago

    Cagayan de Oro, Northern Mindanao, Philippines TORCH Solutions Full time ₱204,000 - ₱216,000 per year

    TORCH Solutions is hiring a Full time Customer Support Agent role in CDO, Northern Mindanao. Apply now to be part of our team.Job summary:Flexible hours available No experience required for this role Expected salary: ₱17,000 - ₱18,000 per month Join our growing team now Qualifications: • At least senior high school graduate • Good to...

  • travel agent

    3 days ago

    Cagayan de Oro, Northern Mindanao, Philippines RAMIGA TRAVEL AND TOURS Full time ₱600,000 - ₱1,200,000 per year

    About the role This is an exciting opportunity to join RAMIGA TRAVEL AND TOURS' as a full-time Travel Agent in our Cagayan de Oro Misamis Oriental office. As a Travel Agent, you will be responsible for providing professional travel planning and booking services to our diverse client base. Your role will be crucial in delivering an exceptional customer...

  • Call Center Agents

    3 days ago

    Cagayan de Oro, Northern Mindanao, Philippines TORCH Solutions Full time $20,000 - $30,000 per year

    We areseeking passionate Call Center Agents to join our growing team at our Cagayan de Oro site. As a Call Center Agent, you will be responsible for providing exceptional customer service and support to our clients. This is a full-time role, offering competitive pay and opportunities for career development.What you'll be doingHandling inbound and outbound...

  • Shopify/ Gorgias Customer Support Agent

    4 days ago

    Cagayan de Oro, Northern Mindanao, Philippines TalentPop App Full time

    OverviewJoin to apply for the Shopify/ Gorgias Customer Support Agent role at TalentPop App. WE'RE HIRING: SHOPIFY/GORGIAS CUSTOMER SUPPORT AGENT (REMOTE)About Us: At TalentPop, we believe customer support is more than just answering questions — it's about building real trust with every interaction. We're looking for thoughtful, friendly, and tech-savvy...

  • Experienced Call Center Agent- TELCO

    3 days ago

    Cagayan de Oro, Northern Mindanao, Philippines Talent Outsourcing Channel Solutions Full time $50,000 - $100,000 per year

    About the role We are seeking an experienced Call Center Agent to join our dynamic team at Talent Outsourcing Channel Solutions' in Cagayan de Oro, Misamis Oriental. This is a full-time opportunity to support our valued clients in the telecommunications industry. As an Experienced Call Center Agent, you will be responsible for providing exceptional customer...

  • Massive hiring Call Center Agents

    3 days ago

    Cagayan de Oro, Northern Mindanao, Philippines TalentSync Training and Development Full time ₱150,000 - ₱300,000 per year

    We are seeking enthusiastic and customer-focused Call Center Agents to join our team at our Cagayan de Oro site. As a Call Center Agent, you will be the voice of our company, providing excellent customer service and support to our valued clients. This is a full-time role, offering competitive pay and benefits, as well as opportunities for career growth and...

  • Call Center Agents

    3 days ago

    Cagayan de Oro, Northern Mindanao, Philippines TalentSync Training and Development Full time $30,000 - $50,000 per year

    We areseeking highly motivated and customer-focused individuals to join our dynamic call centre team as Call Center Agents. This full-time role is based in Cagayan de Oro Misamis Oriental.What you'll be doingProviding excellent customer service and support to our clients via inbound and outbound callsHandling a wide range of customer inquiries and resolving...

  • Customer Service Agents for Cagayan de Oro Site

    1 week ago

    Cagayan de Oro, Northern Mindanao, Philippines Talent Outsourcing Channel Solutions Full time

    OverviewCustomer Service Agents for Cagayan de Oro Site role at Talent Outsourcing Channel SolutionsQualificationsGood computer navigational skills on multiple systemsTyping speed of WPMMust be fully vaccinatedAmenable to working on-site and in shifting schedulesEarn up to PHP 16,850 monthly salaryWill be willing to start immediatelyDetailsSeniority level:...

  • Sales Agent

    3 days ago

    Cagayan de Oro, Northern Mindanao, Philippines G.A.M. Consultancy Services Opc Full time ₱18,000 - ₱22,000 per year

    JOB DESCRIPTION SUMMARY:Ensure sales target within the agreed timeframe is met. He/ she is expected to visit the customers not only to sell, but also to check potential issues or concerns and make sure the same is addressed promptly. The Sales Agent is expected to further expand his pool of customers by identifying potential clients and conducting product...

  • Be a Call Center Agent

    3 days ago

    Cagayan de Oro, Northern Mindanao, Philippines Work Avenue and Business Solutions Incorporated Full time ₱200,000 - ₱300,000 per year

    We are seeking motivated Call Center Agents to join our team In this role, you will be responsible for assisting customers by answering inquiries, resolving concerns, and providing accurate information through phone, email, or chat. You will ensure excellent customer satisfaction by showing professionalism, empathy, and problem-solving skills. This position...