IT Support Specialist

Arbour Group (a Cencora PharmaLex company) one of the leading global providers of digital compliance products and services for the life sciences industry, is looking for a full-time IT Support Specialist who will join their technology team. 

The IT Support Specialist role is ideal for a self-motivated IT professional with a strong customer support mindset and solid experience in end-user support, Microsoft 365 administration, and general IT troubleshooting. This role will work closely with US-based staff across multiple locations and play a key role in ensuring technology services run smoothly.

The ideal candidate will have a background in technical support, be a quick learner, and possess the ability to communicate effectively with non-technical users. While prior experience with Microsoft Dynamics 365 Business Central is not required, a willingness to learn and manage the platform will be essential to long-term success.

Key Responsibilities:

• Provide first-line support for internal users across multiple US locations via helpdesk ticketing system, phone, and remote desktop tools
• Troubleshoot and resolve hardware, software, network, and printer issues for Windows-based environments
• Administer Microsoft 365 services, including user account provisioning, license assignment, device management, and mailbox support
• Perform basic Microsoft Intune (Endpoint Manager) and Azure Active Directory tasks as needed
• Respond to service requests professionally and promptly, ensuring high levels of customer satisfaction
• Maintain documentation of systems, processes, and support procedures
• Learn and support Microsoft Dynamics 365 Business Central ERP platform (training provided)
• Collaborate with the US-based IT team to escalate and resolve complex issues
• Participate in IT projects and process improvement initiatives as assigned

Minimum Qualifications:

• Must be a resident of the Philippines
• Willing to follow a hybrid work setup with onsite days at Makati City, Metro Manila
• Must be able to work following US time zone
• 5+ years of experience in IT support, helpdesk, or systems administration roles
• Proficiency with Microsoft 365 administration (Exchange Online, Teams, SharePoint, OneDrive)
• Strong understanding of Windows 10/11 operating systems and general desktop/laptop troubleshooting
• Experience using remote management and monitoring tools (e.g., Kaseya or similar)
• Familiarity with helpdesk ticketing systems and IT documentation practices
• Excellent verbal and written English communication skills
• Strong customer service orientation with a friendly, helpful, and positive attitude
• Ability to work independently, manage priorities, and maintain high attention to detail
• Has reliable internet connection and a distraction-free home office setup for remote work days
• Exposure to ERP systems such as Microsoft Dynamics 365 Business Central, NetSuite, or SAP, familiarity with ITIL practices or other service management framework, and Microsoft certifications (e.g., MS-900, AZ-104, MD-102) are a plus

What's on Offer?

• Work in a company with a solid track record of performance
• Have a hybrid working arrangement, on top of a competitive salary offer and employment benefits granted upon employment start date
• Have the opportunity to work with a diverse team and collaborate with different industry experts and SMEs internationally

Don't miss this amazing opportunity to work with a dynamic team of professionals in a multinational organization while developing your IT expertise. Apply Now

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, national origin, ancestry, sex, age, handicap or disability, marital status, sexual orientation, gender identity or expression, pregnancy or pregnancy-related condition, genetic information, veteran status, immigration or citizenship status, military obligations, status as a domestic violence victim or a victim of sexual assault or stalking, participation in discrimination complaint-related activities, or any other status protected under applicable federal, state or local law.