Support Specialist

3 days ago

Makati City, National Capital Region, Philippines KMC Solutions Full time $30,000 - $60,000 per year
Support Specialist

As a Support Specialist, you'll be at the forefront of helping developers create. On any given day, you'll assist users with a wide range of inquiries — from billing and account questions to general usage support. You'll also play a key role in surfacing what's most important to the Engineering and Product teams, as well as identifying areas of improvement for the Support team itself.

We use tools like Zendesk, Linear, Slack, Stripe, Orb, and the product itself to get the job done. You'll be part of a small, global team of support specialists and engineers united by a mission to make the next billion software creators. Together, you'll ensure developers worldwide have the support they need to bring their ideas to life.

In this role, you will…
  • Work directly with customers via support tickets to solve account, billing, and product issues
  • Collaborate with the rest of the Support team to tell the story of our users to the rest of the company
  • Directly contribute to the Support Knowledge Base
  • Look for, lead, and ship improvements to how the Support team operates
  • Help onboard new members of the Support team
  • Work a weekend shift, with the expectation that this will be your standard schedule for the foreseeable future
Required Skills and Experience
  • 3+ years of customer support experience
  • Experience with support platforms (Zendesk), payment systems (Stripe), and ticketing workflows
  • Proven ability to work efficiently in fast-paced, high-volume support environments with strict productivity metrics
  • Excellent communication skills and the initiative to ask questions when faced with the unknown
Nice to Have
  • Experience in programming
  • Experience with AI tools (Claude, ChatGPT, etc.)
  • Experience using developer platforms or tools
  • Background in B2B SaaS customer success or support
Tools + Tech Stack for This Role
  • Zendesk
  • Stripe
  • Slack
  • Orb
This Role May Not Be a Fit If
  • You prefer predetermined, static processes
  • You need all information laid out before taking action
  • You struggle with demanding users
  • You are uncomfortable speaking up for users

  • Revit Specialist

    5 days ago

    Mandaluyong City, National Capital Region, Philippines Support Studios Full time ₱3,600,000 - ₱7,200,000 per year

    Revit Specialist (Construction Drawings)Mandaluyong City, Philippines (Full Onsite | Full-Time)We're looking for a Revit Specialist / Architect who enjoys working on detailed drawings and contributing to well-coordinated architectural projects. If you have experience creating construction documents and are familiar with Australian standards, we'd love to...

  • IT Support Specialist

    3 days ago

    Makati City, National Capital Region, Philippines PharmaLex Full time ₱1,500,000 - ₱3,000,000 per year

    Arbour Group (a Cencora PharmaLex company) one of the leading global providers of digital compliance products and services for the life sciences industry, is looking for a full-time IT Support Specialist who will join their technology team. The IT Support Specialist role is ideal for a self-motivated IT professional with a strong customer support...

  • IT Support Specialist

    3 days ago

    Makati City, National Capital Region, Philippines OMRON Group Full time ₱900,000 - ₱1,200,000 per year

    We are the shared services arm of OMRON, dedicated to delivering exceptional support across our global operations. We are currently seeking a motivated professional to join our shared services team, where you will work with an international team to enhance our operational efficiency.As an IT Support Specialist, you will be part of a collaborative IT team...

  • Customer Support Specialist

    3 days ago

    Makati City, National Capital Region, Philippines Brixio Full time ₱1,500,000 - ₱3,000,000 per year

    Job Title: Customer Support SpecialistLocation: Makati, OfficeWork Setup: Initially Work From Home opportunity and On-site and Hybrid after few months.Job Type: Full-TimeSalary: NegotiableJob Description:Are you a dedicated and detail-oriented professional with a passion for customer service? We are looking for a Customer Support Specialist to remotely join...

  • Records Support Specialist

    3 days ago

    Makati City, National Capital Region, Philippines Peak Outsourcing, Inc. Full time ₱30,000 - ₱60,000 per year

    Job Overview:We are hiring a Records Support Specialist to handle the collection of case-related documents. This role involves working with medical facilities, coordinating authorizations, and ensuring that all documentation is processed efficiently.Responsibilities:Oversee the complete process of retrieving medical records for assigned casesSubmit...

  • Logistics Support Specialist

    5 days ago

    Makati City, National Capital Region, Philippines CW Global People Full time ₱800,000 - ₱1,200,000 per year

    We are seeking a detail-oriented and proactive Logistics Support Specialist to support our order management and shipping operations. This role requires a proactive problem-solver with strong critical thinking skills who takes initiative to troubleshoot logistics challenges. You will work closely with our shipping, inbound, and sales teams to ensure seamless...

  • Product Support Specialist

    3 days ago

    Makati City, National Capital Region, Philippines GHD Full time ₱250,000 - ₱500,000 per year

    DescriptionAt GHD, we don't just believe in the power of commitment, we live and breathe it every day That's why we pledge to support and empower our people to make a positive impact when working hand in hand with our business to drive change. We'll empower you with the right technology and training as you bring ideas and projects to life.Together with your...

  • Business Operations Support Analyst/Specialist

    5 days ago

    Makati City, National Capital Region, Philippines TCI Full time ₱1,200,000 - ₱2,400,000 per year

    Company DescriptionTelecommunications Connectivity Inc. (TCI) is a joint venture company formed by the three biggest mobile service providers om the Philippines: DITO, Globe, and Smart. TCI is responsible for implementing all activities related to mobile number portability services.Role DescriptionThis is a full-time hybrid role for a Business Operations...

  • Logistics Support Specialist

    5 days ago

    Makati City, National Capital Region, Philippines CW Global Partners Full time ₱360,000 - ₱480,000 per year

    *This is a Hybrid Set-Up*Night Shift PositionJob description:We are seeking a detail-oriented and proactive Logistics Support Specialist to support our order management and shipping operations. This role requires a proactive problem-solver with strong critical thinking skills who takes initiative to troubleshoot logistics challenges. You will work closely...

  • AML Specialist

    3 days ago

    Makati City, National Capital Region, Philippines WE SUPPORT INCORPORATED Full time ₱900,000 - ₱1,200,000 per year

    Job DescriptionSummary of the Job: Develop, implement, and manage the Company compliance framework to protect the Company's reputation and ensure that it operates in the highest standards of compliance in accordance with local and regional regulatory requirements.Conducts regular review of AML risk-based tools and monitoring systemsIdentifies problems and...