E-Commerce Operations Administrator

2 days ago

Remote, Philippines Remote Staff Full time ₱200,000 - ₱300,000 per year
Job Description Key Responsibilities Order & Fulfillment Management
  • Accurately process and monitor customer orders through Shopify and supplier systems.
  • Collaborate with suppliers to ensure timely dispatch and resolve fulfillment issues.
  • Handle underpaid postage disputes and file claims for lost parcels.
  • Maintain and reconcile a comprehensive order tracking system, including orders on hold.
  • Match supplier invoices with customer orders to ensure payment accuracy.
  • Update product pricing in Shopify based on changes in supplier invoices.
Customer Support
  • Respond professionally to customer inquiries and complaints via email and phone.
  • Provide timely updates and resolutions to customer issues to maintain satisfaction.
Marketing & Analytics Support
  • Monitor website traffic and performance using Google Analytics, sharing insights with the team.
  • Support email marketing campaigns via Klaviyo (training available if needed).
  • Create promotional graphics and banners aligned with ongoing sales campaigns.
Shopify Store Maintenance
  • Manage product listings including adding, editing, and updating product details.
  • Plan and implement promotional activities and seasonal sales.
  • Ensure accuracy in pricing, stock availability, and promotional content on the site.

Qualifications
  • At least 3 years of administrative experience, ideally in a customer support or e-commerce environment.
  • Intermediate Excel skills for reporting, tracking, and data analysis.
  • Strong organizational and multitasking skills with keen attention to detail.
  • Excellent English communication skills, both written and verbal.
  • Demonstrated ability to interact with customers and suppliers professionally.

Nice To Have

  • Experience using Google Analytics, Google Ads, or Google Merchant Center.
  • Familiarity with Klaviyo or similar email marketing platforms.
  • Prior experience in managing Shopify or other e-commerce platforms.
  • Exposure to English-speaking markets such as Australia, USA, or UK.

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