E-commerce Platform Administrator

Department: IT / Platform Services Reports to: Chief Technology Officer

Overview
We are looking for a detail-oriented and solutions-driven E-commerce Platform Administrator to manage the back-end operations of our Shopify Plus platform. This role is central to ensuring the performance, stability, and optimization of our e-commerce infrastructure. While the Marketing and Data teams handle creative content and product data, respectively, you'll collaborate cross-functionally to ensure seamless execution of digital initiatives and platform enhancements.
This is a full-time role reporting to the Chief Technology Officer within the Platform Services team.

Key Responsibilities

Platform Management & Operations

• Serve as the primary internal administrator of the Shopify Plus platform and related apps (e.g., Klaviyo, Gorgias, Fast Simon, Business Central ERP).

• Monitor and ensure operational uptime and performance of Upgrade to see actual info.

• Troubleshoot and triage functional bugs and technical issues, coordinating with 3rd-party support and internal stakeholders.

• Manage implementation timelines and testing processes for new site features, updates, and integrations.

• Execute day-to-day platform configuration, app settings, and system-level updates.

App & Integration Management

• Maintain relationships with Shopify Plus and app success managers to stay up to date on features, updates, and roadmaps.

• Evaluate, scope, and recommend new tools or apps to optimize e-commerce workflows and improve the customer experience.

• Act as the technical liaison with vendors and third-party platforms.

Performance & Optimization

• Own and maintain the Digital Dashboard— surface insights regularly to relevant stakeholders.

• Leverage data to drive continuous optimization of conversion rate, transaction value, and user experience.

• Recommend and support A/B or multivariate testing strategies with follow-up analysis on performance impact.

Cross-Functional Collaboration

• Provide back-end support for front-end Marketing initiatives as required (where customizations or app integration are required)

• Coordinate with the Data team to ensure data integrity in product setup and reporting.

• Participate in cross-functional and operational meetings to support platform alignment across departments.

Documentation & Best Practices

• Create and maintain clear documentation for workflows, configurations, and platform processes.

• Support the development and maintenance of the Digital Product Roadmap by providing insights from platform operations and user feedback.

Qualifications

• 2–4 years of experience managing a Shopify Plus store or similar e-commerce platform.

• Experience with key Shopify Plus integrations (e.g., Klaviyo, Gorgias, Fast Simon, ERP systems).

• Familiarity with website optimization techniques, conversion funnel analysis, and e-commerce UX best practices.

• Strong analytical and problem-solving skills; ability to draw insights from data to guide decisions.

• Basic understanding of Liquid and HTML/CSS is an asset, but not required.

• Ability to manage and prioritize multiple concurrent technical issues and projects.

• Strong communication and documentation skills.

• Retail or consumer products experience is a plus.

Tools & Platforms You'll Use

• Shopify Plus & App Ecosystem

• Microsoft Dynamics 365 Business Central

• Klaviyo, Gorgias, Fast Simon

• Notion, Outlook, Microsoft Teams

• Analytics dashboards (GA4, internal tools)

You are:

• Self-motivated with the ability to think outside the box.

• Able to work between 9 am and 5 pm (EST) Toronto time with some open availability of overtime.

Other Information/Requirements:
Wage: $1,100 to 1,400 USD per month. Must have an active Payoneer Account to receive the payment.
Start Date: ASAP
Must have daily access to high-speed internet access, computer/laptop, headphones/microphones, and quiet working space for office meetings.

To Apply:
Please submit your resume and portfolio of relevant work samples while applying through the job portal. Please note that

We thank all applicants for their interest, but only those selected for an interview will be contacted and will be asked to complete a test created by the Hiring Manager.