it service desk

4 days ago

Quezon City, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱30,000 - ₱60,000 per year

URGENT HIRING FOR IT SERVICE DESK INITIAL & FINAL VIRTUAL PROCESS ONLY NO ASSESSMENT START ASAP GET YOUR JO NOW APPLY NOW

WORK ONSITE (SITES AVAILABLE):

  • ETON CENTRIS, QUEZON CITY
  • MCKINELY, TAGUIG CITY

POSITION: IT SERVICE DESK

SHIFT: SHIFTING SCHEDULE

JOB DESCRIPTION:

  • Ensure timely response of all the tickets raised by the client end user.
  • Provide basic in-house training in MS Office applications used within the Association (Word, Excel, Outlook, PowerPoint).
  • Provide an acceptance and immediate resolution to the high-priority tickets/ service.
  • Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solution as per the defined resolution timeframe.
  • Basic Active Directory knowledge. Creating user accounts, reset passwords, create groups etc.
  • Log all calls in the Service Desk ticketing tools such as ServiceNow.
  • Track all the tickets from acceptance to the resolution stage as per the resolution time defined by the customer.
  • 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations.

OFFER AND BENEFITS:

  • UP TO 40,000 SALARY PACKAGE (DEPENDING ON THE EXPERIENCE AND SITE)
  • 20% NIGHT DIFFERENTIAL
  • HMO DAY 1 PLUS DEPENDENT UPON REGULARIZATION
  • ANNUAL INCREASE
  • PERFORMANCE-BASED INCENTIVE
  • OTHER BENEFITS WILL BE DISCUSSED UPON JOB OFFER

MINIMUM QUALIFICATIONS:

  • AT LEAST HS/SHS GRADUATE
  • WITH AT LEAST 1 YEAR IT SERVICE DESK / IT HELP DESK EXPERIENCE
  • AMENABLE TO WORK ONSITE AND START ASAP

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