Junior Help Desk Support

3 days ago

Quezon City, National Capital Region, Philippines Comrise Full time ₱300,000 - ₱450,000 per year

Job Summary:

We are looking for a motivated Junior Help Desk Support to join our IT support team. This is an excellent opportunity for recent graduates or entry-level professionals to kickstart their IT career while gaining hands-on experience in both helpdesk support and cloud-based infrastructure.

Responsibilities:

  • Respond to user inquiries and helpdesk tickets in a timely manner.
  • Provide first-level technical support for software, hardware, and basic network issues.
  • Document, track, and manage support requests using a ticketing system.
  • Escalate more complex problems to senior IT staff as needed.
  • Set up and configure new computers, devices, and software.
  • Assist in cloud operations: resource tagging, monitoring, maintenance, and deployment (Azure).
  • Support automation pipelines and assist in the setup of cloud infrastructure.
  • Collaborate with the End User Computing (EUC) team to meet user requirements.
  • Maintain clear documentation of systems, processes, and configurations.

Qualifications:

  • Bachelor's degree in IT, Computer Science, or related field (or equivalent experience).
  • Basic knowledge of computer systems, networking, and software.
  • Strong communication skills and a proactive attitude toward learning.
  • Ability to troubleshoot and resolve user issues with minimal supervision.
  • Familiarity with helpdesk or ticketing systems is a plus.
  • Interest in cloud platforms like Azure and willingness to develop technical skills.
  • Fresh graduates with strong technical aptitude and communication skills are welcome to apply.
WeAreHiring

Job Type: Temporary

Contract length: 24 months

Benefits:

  • Health insurance
  • Life insurance

Application Question(s):

  • "Are you open to working full onsite at UP Town Center, Ayala, Quezon City, on a day shift schedule from Monday to Friday?
  • What is your asking salary?
  • Viber number:

Work Location: On the road

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