Customer Fulfillment Officer- Cavite

2 weeks ago

Pasig, National Capital Region, Philippines 837a7519-6d53-475c-bccd-3ecdcf07630f Full time ₱250,000 - ₱500,000 per year

JOB SUMMARY:

  • To supervise and ensure a high level of customer satisfaction through delivery and fulfillment of service in the areas of house turn-over, Rem conversion, and PAG-IBIG filing
  • To manage the respective operation unit in achieving target productivity and consistency in quality of outputs, maintaining cooperation and interaction both in function and objective

JOB DUTIES AND RESPONSIBILITIES:

  • Ensures that the processing time of CFU functions are met particularly in the area of House Construction
  • Ensures that all Title related payment requisitions and contracts are accurately checked prior to distribution for final sign-off.
  • Prepares regular Fulfillment Report on Homes XP.
  • Ensures that all documents submitted for Titling / Loan guarantee processing are reviewed, completed, and monitored until loan release.
  • Provides monitoring report on the list of House & Lots buyers to Project Mngt. Dept (PMD)to be used for their construction expense projection
  • Ensures that all updated buyers of houses & lots due for NTC issuance are timely monitored
  • Ensures that all delinquent buyers of houses & lots which have updated their arrears are issued with NTC on time
  • Ensures that final NTC approved by CADH is forwarded to Accounting Mngt.Dept.(AMD) on time
  • Ensures that all details in the Notice To Award (NTA) are consistent with the approved NTC
  • Ensures that all Notice To Start (NTS) are timely sent out to the buyers
  • Ensures that all houses & lots are constructed on time and monitored from Day 1of construction until turn-over to buyer
  • Ensures that all house & lots buyers are properly and timely notified once their house construction is completed
  • Ensures that payment status of buyers and validity of documents attached in the House Completion Notice(HCN) are updated before issuing House Turnover Clearance (HTC) and House Turnover Notice)
  • Ensures that scheduling of buyer's inspection is properly coordinated with PMG to avoid conflict
  • Ensures that all proof of payments of Real Property Tax (RPT), Property Insurance, and HOA are updated prior to the issuance of Authority to Move-in (AMI)
  • Ensures that House Turnover Kit are properly and completely released to buyers
  • Ensures that all expenses related to title transfer/loan guarantee processing are properly accounted for and liquidated.
  • Assists other members in resolving issues, concerns, and other tasks being assigned.
  • Identifies and evaluates buyer expectations, service gaps, and common service problems encountered by the customer.
  • Coordinates/ interact with other departments to resolve problems encountered.
  • Performs other duties and responsibilities as may be required by CADH or COO.

QUALIFICATIONS:

  • College Graduate (4-year course )
  • At least 2-year experience in any customer related services
  • With experience in dealing with government agencies preferably
  • Good written and verbal communication skills.

  • AR Officer

    2 weeks ago

    Pasig, National Capital Region, Philippines Customer Frontline Solutions, Inc Full time ₱450,000 - ₱600,000 per year

    Join CFS as our next Accounts Receivable (AR) OfficerCustomer Frontline Solutions (CFS) is seeking a highly motivated and detail-oriented Accounts Receivable (AR) Officer to join in one of our accounts If you have a strong background in credit and collection, excellent interpersonal and negotiation skills, we encourage you to apply As an AR Officer, your...

  • Customer Success Officer

    2 weeks ago

    Pasig, National Capital Region, Philippines i4 Asia Incorporated Full time ₱900,000 - ₱1,200,000 per year

    The customer success officer is a trusted advisor building client relationships, driving product usage, and empowering teams. He/She ensures the success of the client using the product and aligns goals of stakeholders.This is a hybrid role and requires frequent in-person collaborations at our office and client offices in Metro Manila.About the RoleBuild...

  • Customer Relations Officer

    2 weeks ago

    Pasig, National Capital Region, Philippines Toyota Pasig Inc Full time ₱250,000 - ₱500,000 per year

    Toyota Pasig is looking for Customer Relations Officer, are you passionate about customer service and enjoy connecting with people? Join our dynamic team as a Customer Relations Officer and play a key role in building strong relationships with our valued customersJob description:CRO should be involved with database management, loyalty program or direct...

  • Business Development Officer

    2 weeks ago

    Pasig, National Capital Region, Philippines New Marketlink Pharmaceutical Corporation Full time ₱600,000 - ₱800,000 per year

    About the role As a Business Development Officer at New Marketlink Pharmaceutical Corporation, you will be a key member of our rapidly growing sales team responsible for identifying and securing new business opportunities. Based in our Pasig City office, you will work closely with our sales and marketing teams to drive growth for our innovative...

  • Sr. Customer Experience Officer

    2 weeks ago

    Pasig, National Capital Region, Philippines First Gen Full time ₱1,200,000 - ₱2,400,000 per year

    1. Customer Journey Mapping & Experience DesignDevelop, update, and optimize customer journey maps across major touchpoints (lead generation, onboarding, billing, service requests, renewals, and digital interactions).Identify friction points, service gaps, and opportunities to improve customer experience using data and customer insights.Collaborate with...

  • Portuguese Bilingual Customer Service Associate

    2 weeks ago

    Pasig, National Capital Region, Philippines Hytech Full time ₱25,000 - ₱60,000 per year

    The Role:Hytech is hiring a Portuguese-Speaking Customer Service Associate Candidates should be at the Associate or Senior Associate level, fluent in Spanish and English, and have customer service experience.Duties and Responsibilities:Assist customers via email and live chat (minimal voice calls)Review, verify, and process client documentation and account...

  • e-commerce officer

    2 weeks ago

    Pasig, National Capital Region, Philippines iMed Pharmacy Corporation Full time ₱30,000 - ₱60,000 per year

    Key ResponsibilitiesWebsite Management: Update product listings, descriptions, prices, and promotions on e-commerce platforms (e.g., Shopify, Lazada, Shopee, Amazon).Order Processing: Monitor and fulfill customer orders, ensuring timely delivery and accurate stock levels.Digital Marketing Support: Assist in online campaigns, SEO, and social media promotions...

  • Sr. Customer Experience Officer

    2 weeks ago

    Pasig, National Capital Region, Philippines First Gen Corporation Full time $40,000 - $80,000 per year

    Customer Journey Mapping & Experience DesignDevelop, update, and optimize customer journey maps across major touchpoints (lead generation, onboarding, billing, service requests, renewals, and digital interactions).Identify friction points, service gaps, and opportunities to improve customer experience using data and customer insights.Collaborate with Sales,...

  • Junior Sales and Marketng Officer

    2 weeks ago

    Pasig, National Capital Region, Philippines VTSA INTERNATIONAL INC. Full time ₱144,000 - ₱240,000 per year

    A Jr. Admin/SMO, this role involves tracking sales leads, managingcustomer relationships, and helping ensure that the sales process runssmoothly. Assists the sales team by managing schedules, preparing salesdocuments, and coordinating communication between clients and sales team.RESPONSIBILITIES:ADMINKey Responsibilities:Assist the sales team with preparing...

  • Customer Experience and Data Accounts Officer

    2 weeks ago

    Pasig, National Capital Region, Philippines 004e8719-62f6-46b6-b7a0-271b7451f419 Full time ₱1,500,000 - ₱3,000,000 per year

    The Customer Experience Data Accounts Officer serves as the primary bridge between website users, data contributors, and the internal product team. This role manages the full lifecycle of customer issues and data account requests—from intake and investigation to escalation, tracking, and resolution communication—ensuring service quality, stakeholder...