Customer Relations Officer

2 weeks ago

Pasig, National Capital Region, Philippines Toyota Pasig Inc Full time ₱250,000 - ₱500,000 per year

Toyota Pasig is looking for Customer Relations Officer, are you passionate about customer service and enjoy connecting with people? Join our dynamic team as a Customer Relations Officer and play a key role in building strong relationships with our valued customers

Job description:

  • CRO should be involved with database management, loyalty program or direct marketing process to communicate with their existing customer or new customer about the company new product launch or some season's promotional campaign.

Responsibilities:

  • Conducts daily PSFU on. Ensures 100% call outs and accurate entry of data.
  • Daily creation, encoding and monitoring of all inquiries and concerns in C4C.
  • Ensures all VOCs (NEGATIVE or POSITIVE) are shared/reported to related departments.
  • Handles and resolves inquiries and concerns received for the day.
  • Assist related departments in their needs and queries.
  • Prepares the assigned reports and ensures timely, accurate submission to TMP and Dealer Management.
  • Handles and coordinates CWD matters of assigned department.
  • Ensures the daily achievement and compliance to Dealer Operational Guidelines.

Qualifications and Skills:

  • Excellent communication and interpersonal skills
  • Strong customer service orientation and engagement skills
  • Computer literate and detail-oriented
  • Pleasing personality and professional demeanor
  • Bachelor's Degree in Communication, Business Administration, or any related 4-year course
  • With at least 6 months of customer service or frontline experience
  • Fresh graduates are welcome to apply

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