Customer Success Officer

2 weeks ago

Pasig, National Capital Region, Philippines i4 Asia Incorporated Full time ₱900,000 - ₱1,200,000 per year

The customer success officer is a trusted advisor building client relationships, driving product usage, and empowering teams. He/She ensures the success of the client using the product and aligns goals of stakeholders.

This is a hybrid role and requires frequent in-person collaborations at our office and client offices in Metro Manila.

About the Role

  • Build strong relationships with our clients to understand their needs and ensure their success
  • Serve as the main point of contact and liaison between clients and the rest of the team
  • Stay in touch with clients to ensure that they're realizing the full potential of our product
  • Take ownership of new accounts and manage their onboarding
  • Build, own, and execute client success and engagement plans
  • Navigate client organizations to uncover additional product applications & opportunities for partnership
  • Partner with Consulting and Product teams on upsell, cross-sell, and expansion opportunities
  • Experience in software SaaS business a plus
  • Experience in high level customer service and satisfaction work a plus

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