Customer Support Specialist
3 days ago
Join Our Dynamic Medical Solutions Team as Customer Support Specialist
SMS Global Medical Solutions, Inc. is a healthcare solutions provider that focuses on delivering medical information products and systems to hospitals and clinics for increased efficiency and improved healthcare delivery and patient care. We are dedicated to delivering exceptional customer service and technical support to ensure our clients have the best experience with our products. As part of our ongoing commitment to excellence, we are seeking a skilled Customer Support Specialist to join our dynamic team.
Duties and Responsibilities:
- Actively participate in resolving customer issues in a timely manner, ensuring alignment with service level agreements (SLAs).
- Record and track issues in the ticketing system from creation through to resolution and closure.
- Monitor open tickets, escalating unresolved issues to the appropriate teams or vendors, particularly those with high or critical severity levels.
- Collaborate with vendors to ensure quick resolution of critical issues within SLAs.
- Implement preventive measures to reduce recurring customer issues and enhance product reliability.
- Support operational delivery and participate in User Acceptance Testing (UAT) for new product releases and updates.
- Help improve customer support processes and documentation to ensure better service delivery.
- Conduct training for new clients and offer refresher sessions for existing clients on how to use the ticketing system, particularly when there are updates or changes to workflows.
Qualifications:
- Bachelor's Degree in Electronics Engineering, Industrial Engineering, Computer Engineering, Information Technology, or Medical-related Degrees (Nursing, Medical Technology, etc.)
- Fresh graduates are welcome to apply.
- Proficiency in Google Workspace and/or MS Office
- Strong communication and problem-solving skills
- Preferably has ERP background but not required
-
Customer Support Specialist
2 weeks ago
Ortigas, Metro Manila, Philippines SMS Global Technologies Inc. Full time ₱900,000 - ₱1,200,000 per yearJoin Our Dynamic Medical Solutions Team as Customer Support SpecialistSMS Global Medical Solutions, Inc. is a healthcare solutions provider that focuses on delivering medical information products and systems to hospitals and clinics for increased efficiency and improved healthcare delivery and patient care. We are dedicated to delivering exceptional customer...
-
Customer Card Customer Service Specialist
2 weeks ago
, Metro Manila, Philippines Prime Technology Specialist Incorporated Full timeCustomer Service Specialist (LuvIt Customer Card) Industry: Lending / Banking / Financial ServicesLocation: Ortigas PasigEmployment Type: Full-time Onsite / Mon to Friday Job Summary: We are looking for a Customer Service Specialist to handle inquiries and concerns related to the LuvIt Customer Card . The role focuses on providing high-quality assistance to...
-
Translator Specialist
7 days ago
Ortigas, Metro Manila, Philippines Prime Technology Specialist Incorporated Full time ₱30,000 - ₱60,000 per yearJob Description:The Translator Specialist is responsible for converting written or spoken materials from one language to another while maintaining the original meaning, tone, and context. (Mandarin to English) The role ensures clear, accurate, and culturally appropriate communication between parties, supporting business operations, documentation, and client...
-
Customer Service Specialist
2 weeks ago
, Metro Manila, Philippines Prime Technology Specialist Incorporated Full timeJob Description We are looking for a Customer Service Specialist with proven experience in customer support, preferably from the lending or financial services industry . The successful candidate will handle client inquiries, assist with loan applications, and ensure excellent customer satisfaction. Responsibilities Respond to customer inquiries regarding...
-
Customer Support Specialist
2 weeks ago
Ortigas, Philippines HR TechX Corporation Full time ₱300,000 - ₱360,000 per yearJob description:OverviewThe Customer Support Specialist provides support in processing and managing client financial transactions, with a focus on ensuring accuracy, compliance, and timely resolution of client requests. The role is responsible for coordinating account updates, monitoring financial documents, and addressing service inquiries to maintain a...
-
Trainer - Customer Service
2 weeks ago
Ortigas, Metro Manila, Philippines Prime Technology Specialist Incorporated Full time ₱300,000 - ₱600,000 per yearResponsibilities:Deliver training programs for assigned operational units, including new hire onboarding, ongoing skills enhancement, and other trainings as agreed.Conduct knowledge transfer sessions to identified employees related to operations, products, systems, marketing activities, policies, and related system operationsSupport the development and/or...
-
Sales Support Specialist
3 days ago
Ortigas, Metro Manila, Philippines iCXeed Philippines Inc. Full timeWe are looking for a Sales Support Specialist to provide exceptional client experiences through outbound calls. In this role, you'll support the sales process by qualifying leads, understanding client needs, and offering tailored solutions with empathy and professionalism. Your efforts will contribute to driving conversions while maintaining high service...
-
Customer Support Specialist
7 days ago
Manila, National Capital Region, Philippines DealHub Full time ₱600,000 - ₱1,200,000 per yearDealHub is leading in the field of business application and with its unique quote-to-revenue solution helps the hottest names in the industry increase their revenue and manage their growth.With an amazing customer-oriented approach and sharp minds, the Support team helps our customers with their technical problems and finds the right solution for them.We are...
-
Broker Support Specialist
3 days ago
Ortigas, Metro Manila, Philippines RAM Australia Services No.2 Pty Ltd PHILIPPINE REPRESENTATIVE OFFICE (RAM) Full time ₱400,000 - ₱600,000 per yearAbout RAMRAM Australia Services No. 2 PTY LTD is an Australian owned, based and regulated non-bank lender with offices in Sydney, Melbourne, Brisbane, Hong Kong and Shanghai that focuses on providing Australian residential home loans to its customers.Job PurposeYour role as a Broker Support Specialist is an integral part of our Broker Support Team. Your...
-
Customer/Merchant Support Specialist
2 weeks ago
, Metro Manila, Philippines Fresh Prints Full timeAbout Intelligems Intelligems is a profit optimization platform that helps e‑commerce businesses succeed. We provide merchants with A/B testing and personalization tools to run experiments, understand their data, and price dynamically—tools that were previously only available to companies like Amazon and Uber. Currently, we support over 500 brands,...