Restaurant General Manager
1 hour ago
A Restaurant General Manager (RGM) oversees the entire operation of a restaurant, ensuring smooth daily functioning, excellent guest experiences, strong financial performance, and a motivated team. Below is a clear, organized list of the key duties and responsibilities.
Leadership & Staff Management
- Recruit, hire, train, and develop staff (servers, kitchen staff, supervisors, etc.)
- Create staff schedules and manage staffing levels.
- Conduct performance evaluations and provide coaching/disciplinary actions.
- Foster a positive work environment and maintain high team morale.
- Ensure compliance with labor laws and company policies.
Customer Service & Guest Experience
- Maintain high service standards to ensure guest satisfaction.
- Handle customer complaints or special requests professionally.
- Monitor dining room operations to guarantee smooth service.
- Implement strategies to improve customer ratings and retention.
Operations Management
- Oversee daily restaurant operations (front of house & back of house).
- Ensure cleanliness, sanitation, and food safety standards are met.
- Manage inventory and supplies (ordering, receiving, and stock rotation).
- Ensure equipment is functioning properly and coordinate repairs.
Financial & Administrative Responsibilities
- Manage budgets, sales goals, and cost control (labor, food cost, waste).
- Analyze financial reports and implement improvement plans.
- Track daily sales, cash handling, and deposits.
- Oversee payroll and maintain administrative records.
Strategic Planning & Continuous Improvement
- Identify opportunities to improve operations, service, and efficiency.
- Develop plans to increase revenue and reduce costs.
- Introduce new procedures, menu items, or technologies when needed.
Job Type: Full-time
Benefits:
- Company Christmas gift
- Company events
- Employee discount
- On-site parking
- Paid training
- Pay raise
- Promotion to permanent employee
- Staff meals provided
Work Location: In person
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