Senior Workforce Manager

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We're hiring.The Workforce Supervisor ensures that the Real Time Analysts take actions to ensure the company achieves its key performance indicators and its daily, weekly, monthly and quarterly goals. The RTA Supervisor works with the Workforce Manager and internal business leaders to determine corrective actions to mitigate events that impact...

DescriptionYou can expect to learn many aspects of Workforce Management that our clients engage in. You will also learn effective teamwork and time-management skills - key aspects for personal and professional growth. On top of key core skills related to data analysis, and automation, and data visualization.We provide guidance/coaching through our mentoring...

DescriptionA specialized WFM team member that is responsible in accurately generating and uploading an employee's work hours to ensure proper and on-time payroll processing in compliance with the company and local labor laws.ResponsibilitiesData Analysis: Analyze WFM and MIS data to ensure company and local labor law compliance.Timekeeping Calculations:...

Job Description The Workforce Specialist in Reporting is responsible for creating, maintaining, and distributing workforce management reports and analytics. This role focuses on data analysis, report automation, and providing insights to support decision-making across the organization. Key Roles and Responsibilities Design and develop workforce management...

DescriptionRole PurposeA WFM professional that provides Operational WFM analytical support and consultative guidance around established WFM processes and procedures. Enabling and educating the Operational Teams on the proper use of established WFM policies and procedures to assist in leading the Operational Teams to optimize costs, revenue delivery, and...

DescriptionA Real-Time Analyst with MIS focuses on monitoring and analyzing real-time performance metrics within a Management Information System (MIS) to ensure optimal operational efficiency and service delivery. This role involves identifying trends, making data-driven recommendations, and collaborating with cross-functional teams to address challenges and...

Work Location: Clark, Pampanga (Must be willing to work on a Hybrid Setup - 2x/week onsite in Clark, 11AM - 8PM shift) As part of the People Strategy team , you will lead workforce planning, transformation, and resource allocation initiatives to enhance operational effectiveness across the organization. In this role, you’ll manage teams, mentor staff, and...

ROJO Workforce is looking for a skilled and dedicated Spanish Bilingual CSR to join our team in providing exceptional support to one of our valued clients. The Spanish Bilingual CSR must thrive in a fast-paced environment, solve complex and non‑traditional challenges while maintaining compliance with company policies. We seek a highly patient and...

Under direct supervision, Workforce Support will be responsible for monitoring and coordinating real time call queue and agent activities to attain daily cost and service performance targets. They execute the intraday service level plan and communicate with all levels of management regarding operational issues and impacts. They act as a liaison with...