Senior Executive-Workforce Management-WFM

6 days ago


Philippines EXL Full time ₱80,000 - ₱120,000 per year
Description

A specialized WFM team member that is responsible in accurately generating and uploading an employee's work hours to ensure proper and on-time payroll processing in compliance with the company and local labor laws.

Responsibilities

Data Analysis: Analyze WFM and MIS data to ensure company and local labor law compliance.

Timekeeping Calculations: Calculate payable hours, including deductions, overtime, and holiday pay, to ensure timely and accurate payroll.

Reporting: Generate timely reports using Microsoft Office tools and Power Automate. Review timekeeping data for accuracy, verify proper calculation, and maintain audit trails.

Collaboration: Work closely with various departments to gather information and implement process improvements.

Qualifications
  • Proficiency in Microsoft Office applications, with MS Excel basic knowledge.
  • Ability to work under pressure and effectively multi-task while maintaining professional demeanor.
  • Must possess strong analytical skills, decisive and successful problem-solving skills, good written and verbal communication skills.
  • Candidate must be self-motivated and have the ability to perform in a team environment.
  • The ability to work flexible shifts is essential.
  • Basic understanding of workforce management fundamentals and best practices.



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