Supervisor, Workforce Management

Who we are & what we do.Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual,...

DescriptionRole PurposeA WFM professional that provides Operational WFM analytical support and consultative guidance around established WFM processes and procedures. Enabling and educating the Operational Teams on the proper use of established WFM policies and procedures to assist in leading the Operational Teams to optimize costs, revenue delivery, and...

#BeMore Do you aspire to have a rewarding career where you can thrive, grow, and achieve your career aspirations? Unlock your full potential at work with TDCX, a leading global BPO company.Work with the world's most loved brands and connect with inspiring, diverse people. Join our team and begin your journey to #BeMore Top reasons to work with...

Job Description The Workforce Specialist in Reporting is responsible for creating, maintaining, and distributing workforce management reports and analytics. This role focuses on data analysis, report automation, and providing insights to support decision-making across the organization. Key Roles and Responsibilities Design and develop workforce management...

DescriptionA Real-Time Analyst with MIS focuses on monitoring and analyzing real-time performance metrics within a Management Information System (MIS) to ensure optimal operational efficiency and service delivery. This role involves identifying trends, making data-driven recommendations, and collaborating with cross-functional teams to address challenges and...

Work Location: Clark, Pampanga (Must be willing to work on a Hybrid Setup - 2x/week onsite in Clark, 11AM - 8PM shift) As part of the People Strategy team , you will lead workforce planning, transformation, and resource allocation initiatives to enhance operational effectiveness across the organization. In this role, you’ll manage teams, mentor staff, and...

Under direct supervision, Workforce Support will be responsible for monitoring and coordinating real time call queue and agent activities to attain daily cost and service performance targets. They execute the intraday service level plan and communicate with all levels of management regarding operational issues and impacts. They act as a liaison with...

DescriptionUnder direct supervision, Workforce Support will be responsible for monitoring and coordinating real time call queue and agent activities to attain daily cost and service performance targets.  They execute the intraday service level plan and communicate with all levels of management regarding operational issues and impacts. They act as a...

DescriptionBasic FunctionsMonitors the queue real-time and analyzing data across different measures such as service levels or staffing interval requirements to implement Rules of engagement.Generates schedules accordingly to meet the business requirements enabling superior customer serviceAdjusts the schedules accordingly based on the actual scenarios and...

Enable your future At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world's most forward-thinking brands, and explore what's possible when human expertise meets technology. Together, we'll enable the future — starting with yours. Top reasons to work with TDCXAttractive...