Spanish Bilingual CSR | Healthcare

4 weeks ago

Metro Manila Philippines ROJO Workforce Full time

ROJO Workforce is looking for a skilled and dedicated Spanish Bilingual CSR to join our team in providing exceptional support to one of our valued clients. The Spanish Bilingual CSR must thrive in a fast-paced environment, solve complex and non‑traditional challenges while maintaining compliance with company policies. We seek a highly patient and compassionate individual to manage our healthcare account. What we offer Equipment provided Generous HMO coverage for you and 1 free dependent Temporary work from home set up Job Description Make phone calls to other department and answer incoming phone calls promptly in a polite and professional way Gather and input accurate demographic information into electronic health records (address, contact information, insurance provider or self-pay status) Manage schedule of appointment for patients. This includes reviewing of appointment date, time, location and insurance provider with the caller Advise the caller of the items to bring on their appointment. (insurance card, medications, office visit cost and verification of income, if applicable) Remind the patient to arrive 15 to 30 minutes before the scheduled appointment to complete the paperwork. As well as the cancellation and no-show policy Respond to inquiries and provide additional information as needed to deliver a patient‑centered service and promote a positive impression of the organization Act as a point of contact between the patient and the Health Center Qualifications Fluency in English and Spanish language. Must be able to carry and comprehend Spanish conversation without difficulties. (Spanish language proficiency will be assessed by a Native Spanish Speaker) Healthcare experience in an BPO setting is a plus. Ideally from a medical/dental/behavioral health LOB Must be able to handle confidential and sensitive information You must have work rights in the Philippines. We do not offer sponsorship as of this moment. Candidates must be residing in Metro Manila or nearby provinces (Bulacan, Cavite, Rizal). Seniority level: Entry level • Employment type: Full‑time Referrals increase your chances of interviewing at ROJO Workforce by 2x. #J-18808-Ljbffr

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