Customer Experience Coordinator

4 days ago

Makati City, National Capital Region, Philippines MedGrocer Full time ₱200,000 - ₱250,000 per year

MedGrocer's digitally-enabled wellness and population health programs, telehealth and medical services, and onsite medical staff work with hundreds of pharma companies and employers to improve the physical and mental health of over one million Filipinos every year.

Here at MedGrocer, you will contribute to innovative healthcare solutions that enhance accessibility and efficiency. Collaborate with a diverse team on impactful projects that improve lives while fostering your personal and professional growth.

The Customer Experience Coordinator assists patients to help them understand their health benefits and manage their medical needs. They communicate directly with patients through various channels and coordinate with different teams in ensuring the best patient experience.

Key Responsibilities:

  • Make outbound calls to patients to follow up on their medical needs, explain health benefits, and answer any related inquiries
  • Resolve patient concerns in a timely manner and respond promptly to patient inquiries via email, SMS, and call
  • Coordinate with various teams and relevant stakeholders to accommodate patient requests
  • Input all patient data and maintain accurate patient records

Minimum Qualifications:

  • Knowledge in Google Workspace (Google Sheets, Google Docs, etc.) and relevant computer applications
  • Preferably has 1-2 years experience in customer service or related positions
  • Open to shifting schedules and night shift schedule
  • Open to fresh graduates and experienced professionals
  • Must work onsite in Makati

Perks and Benefits:

  • HMO for employees
  • Paid leaves
  • Medicine coupons
  • Opportunities for promotion and performance bonuses
  • 13th month pay

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