Customer Experience Specialist

3 days ago

Makati City, National Capital Region, Philippines MedGrocer Full time ₱600,000 - ₱1,200,000 per year

MedGrocer's digitally-enabled medicine programs, telehealth services, and corporate clinic medical staff work with hundreds of employers and pharma companies to improve the physical and mental health of over one million Filipinos every year.

The Customer Experience Specialist is a key front-line role responsible for ensuring our patients receive exceptional care and support. You will manage daily interactions, resolve concerns, and contribute to process improvements that enhance the overall patient journey.

Why Join MedGrocer?

At MedGrocer, you will have the autonomy to manage daily patient interactions and contribute to projects that refine our service delivery. By resolving patient concerns and collaborating with passionate, cross-functional teams, your work will directly impact our mission to enhance the health of millions of Filipinos. This role offers a unique opportunity for professional growth in a dynamic health-tech environment.

Key Responsibilities

  • Handle patient inquiries and concerns via various communication channels, coordinating with internal teams to ensure prompt and effective resolutions.
  • Manage day-to-day operations related to order processing and patient support to guarantee a seamless service experience.
  • Collaborate with product and operations teams to identify and help implement system and process improvements based on patient feedback.
  • Generate and analyze reports on patient interactions to identify trends and opportunities for service improvement.

Minimum Qualifications

  • Bachelor's degree in any field.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and interpersonal skills.
  • Experience in a customer-facing role is preferred.
  • Proficient in Google Workspace or similar office software.
  • Must be willing to work onsite in Makati City.

Perks and Benefits

  • HMO for employees
  • Paid leaves
  • Medicine coupons
  • Opportunities for promotion and performance bonuses
  • 13th month pay

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