Customer Experience Representative

18 hours ago

Makati City, National Capital Region, Philippines Staff Domain Inc. Full time ₱300,000 - ₱600,000 per year
Setup and Location: Onsite
Work Schedule: 8:30 AM-5:30 PM (AEDT) | 5:30 AM-2:30 PM (PH Time)
Employment Type: Full-time

Ready to do work that actually excites you? 

We're looking for a proactive and detail-oriented Customer Service Coordinator to join our team. In this role, you'll be the main point of contact for clients, ensuring a smooth and professional customer experience from contract to handover. You'll manage communications through Hubspot CRM, provide regular project updates, and coordinate with internal teams to resolve queries efficiently. Working closely with the Head of Operations, you'll help maintain exceptional service standards and support the delivery of high-quality residential projects in key growth areas.

What You'll Do
You'll be the kind of person who:
  • Manage customer enquiries and communications, ensuring prompt and professional responses within 1 business days, using Hubspot CRM.
  • Coordinate Contract/colour selections with customers, preparing and obtaining related documentation/variations and liaise with customers.
  • Managing issuing milestone invoices to customers within 1 business day of pre-construction and construction stage.
  • Collaborate with pre-construction and construction administrator for project progress and delivery weekly customer project update issued in the agreed form and style via Hubspot CRM and maintaining accurate record.
  • Follow reasonable instructions provided by your supervisor in a timely and professional manner.
  • Represent Eternal Homes with professionalism, courtesy, and a customer-focused attitude.
  • Prioritise work-related tasks during work hours to ensure efficiency and productivity.
RequirementsWhat You Bring
We're looking for someone with:
  • At least 3 years of experience in a customer service role such as customer success, customer support, or similar roles.
  • Ability to manage multiple tasks, prioritise effectively, and meet deadlines in a fast-paced environment.
  • Strong verbal and written communication skills to interact with customers, stakeholders, and internal teams.
  • Attention to detail in preparing documentation, managing data, and ensuring compliance with company and regulatory standards.
  • Collaborate effectively with the Pre-Construction and Construction Administration team members and other departments to support project goals.
  • Familiarity with CRM systems, Microsoft Office Suite, Hyphen Homefront and general administrative tools; willingness to learn new software as required.
BenefitsWhy You'll Love Working Here 
  • HMO, Dental, and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents).
  • Paid Leaves: Birthday, Vacation, Medical, and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary).
  • Employee Engagement Activities: Year-End Party, Family Day, Team Building, and more.
Let's Talk
If you're thinking "this sounds like me"—it probably is. Click apply. We can't wait to meet you.

  • Customer Experience Representative

    4 days ago

    Makati City, National Capital Region, Philippines Probe Group Full time ₱300,000 - ₱1,200,000 per year

    Apply NowBack to search resultsPrevious job Next jobJob DescriptionCore Competencies:Systems Processes & PolicyEnsure all policies & procedures are adhered to, including compliance obligationsTechnical ProficiencySystems Knowledge: Proficiency and previous experience in using CRM systems, knowledge bases, and other relevant software and...

  • Customer Relations

    1 week ago

    Makati City, National Capital Region, Philippines Experience Abroad Full time ₱250,000 - ₱450,000 per year

    Company DescriptionExperience Abroad helps students and young professionals participate in cultural exchange and international internships. With offices in Florida, USA, and Manila, Philippines, we bring over 18 years of combined experience in guiding interns and trainees toward success in the USA and across the globe. Our mission is to create opportunities...

  • Graveyard Shift Admin Assistant- NO EXPERIENCE NEEDED

    1 week ago

    Quezon City, National Capital Region, Philippines HMP Phil Representative Full time ₱144,000 - ₱360,000 per year

    HMP Phil. Representative is looking for a Graveyard Shift Admin Assistant to work at CITYLAND NORTH RESIDENCES, QUEZON CITY.THIS IS AN ON-SITE WORK. IT IS NOT REMOTE. CAN WORK ASAPBe part of our GROWING Cebu Team for our reputable company operating in California for over 20 years in the Wholesale or Resale Industry.You will have our support and you will...

  • ON-SITE Dayshift Admin Assistant- NO EXPERIENCE NEEDED

    4 days ago

    Quezon City, National Capital Region, Philippines HMP Phil Representative Full time ₱220,000 per year

    HMP Phil. Representative is looking for a Dayshift Admin Assistant to work at CITYLAND NORTH RESIDENCES, QUEZON CITY.THIS IS AN ON-SITE WORK. IT IS NOT REMOTE. CAN WORK ASAP Be part of our GROWING Cebu Team for our reputable company operating in California for over 20 years in the Wholesale or Resale Industry.You will have our support and you will achieve...

  • Customer Experience Representative

    4 days ago

    Makati City, National Capital Region, Philippines Probe CX Full time ₱250,000 - ₱500,000 per year

    Core Competencies:  Systems Processes & Policy:Ensure all policies & procedures are adhered to, including compliance obligationsTechnical Proficiency: Systems Knowledge: Proficiency and Previous experience in using CRM systems, knowledge bases, and other relevant software and systems. Product/Service Knowledge: Ability for In-depth understanding of the...

  • Customer Experience Representative

    4 days ago

    Makati City, National Capital Region, Philippines Probe CX Full time ₱250,000 - ₱500,000 per year

    At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than...

  • Customer Experience Representative

    4 days ago

    Makati City, National Capital Region, Philippines Probe CX Full time ₱250,000 - ₱500,000 per year

    Core Competencies:Systems Processes & Policy:Ensure all policies & procedures are adhered to, including compliance obligationsTechnical Proficiency:Systems Knowledge: Proficiency and previous experience in using CRM systems, knowledge bases, and other relevant software and systems.Product/Service Knowledge: Ability for in-depth understanding of the products...

  • Customer Experience Representative

    4 days ago

    Makati City, National Capital Region, Philippines Probe CX Full time ₱250,000 - ₱450,000 per year

    Core Competencies:  Systems Processes & Policy:Ensure all policies & procedures are adhered to, including compliance obligationsTechnical Proficiency: Systems Knowledge: Proficiency and previous experience in using CRM systems, knowledge bases, and other relevant software and systems. Product/Service Knowledge: Ability for in-depth understanding of the...

  • Customer Experience Representative

    4 days ago

    Makati City, National Capital Region, Philippines Probe CX Full time ₱30,000 - ₱60,000 per year

    At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than...

  • Customer Experience Executive

    6 days ago

    Makati City, National Capital Region, Philippines Probe CX Full time ₱250,000 - ₱450,000 per year

    Job Description Responsible for:  The Non Voice Customer Support role involves handling customer inquiries and issues via online channels such as chat, email, and SMS. We are responsible for delivering high-quality, prompt, and efficient responses while working closely with internal teams to resolve customer concerns and enhance customer...