Customer Experience
4 days ago
JOB PURPOSE:
The position is responsible for delivering the highest quality of care to VIP Members and/or regular members and efficient execution of service recovery, as may be necessary.
DUTIES AND RESPONSIBILITIES:
- Carries out best-in-class assistance to VIP members and/or specially endorsed members availing of In-patient or Out-patient HMO services
- Executes seamless service recovery for Members/Clients who have major service complaints
- Ensures availability of LOA and confirms schedule of availment with providers and members
- Liaise with doctors, nurses and hospital staff when needed
- Upholds expertise in delivering VIP assistance and service recovery according to CX's protocols
- Recommends service solutions to further elevate the company's service level that may eventually impact on PhilCare's business objectives and goals
- Monthly submission of performance/ availment with handled members/ accounts
- To take any other responsibilities or tasks that are within the employee's skills and abilities whenever reasonably instructed
QUALIFICATIONS:
- University degree graduate of any Medical allied, preferably BS Nursing
- At least 3 years of related work experience
- With good Customer Service, Customer Focus, Phone Skills, Listening, Verbal Communication, Data Entry Skills, Product Knowledge, Job Knowledge, Objectivity, Dependability, and can do Multi-tasking
- Familiar with HR principles, practices and Timekeeping procedures
- Knowledge of MS Office Applications
Working Environment: Field and Office-based
Job Types: Full-time, Permanent
Benefits:
- Flextime
- Health insurance
- Life insurance
Ability to commute/relocate:
- Makati: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- What's your expected monthly salary?
Education:
- Bachelor's (Preferred)
Experience:
- Customer service: 3 years (Preferred)
Work Location: In person
-
Customer Relations
1 week ago
Makati City, National Capital Region, Philippines Experience Abroad Full time ₱250,000 - ₱450,000 per yearCompany DescriptionExperience Abroad helps students and young professionals participate in cultural exchange and international internships. With offices in Florida, USA, and Manila, Philippines, we bring over 18 years of combined experience in guiding interns and trainees toward success in the USA and across the globe. Our mission is to create opportunities...
-
Customer Experience Executive
1 week ago
Makati City, National Capital Region, Philippines Probe CX Full time ₱25,000 - ₱60,000 per yearJob Description SummaryUnder the supervision of a Team Leader, the Customer Experience Executive's primary objective is to provide world-class service to our customers in an accurate, efficient and respectful manner on every call as measured by different performance metrics.Duties & ResponsibilitiesThe Customer Service Executive will be responsible for...
-
Customer Experience Designer
6 days ago
Makati City, National Capital Region, Philippines Manulife Full time $60,000 - $80,000 per yearThe opportunityThe Customer Experience Designer position is an individual contributor that supports the Lead for NPS and Experience Design of Manulife Philippines. The position's primary role is to consider customer's feedback, wants and needs, ultimately helping design and delivery teams to create human-centered and innovative products, services and...
-
Customer Experience Specialist
6 days ago
Makati City, National Capital Region, Philippines Booth and Partners Pte Ltd Full time ₱1,200,000 - ₱2,400,000 per yearROKA is an E-commerce retail company located in Austin, TX. ROKA designs and builds the finest performance eyewear and gear on the planet. ROKA is looking to add a CX Specialist who is genuinely excited to help ROKA customers.Job Summary:The Customer Experience Specialist is often the first point of contact at ROKA and is responsible for assisting...
-
Head, Customer Experience
2 weeks ago
Makati City, National Capital Region, Philippines Metrobank Full time ₱1,200,000 - ₱2,400,000 per yearBe #InGoodHands with MetrobankHere at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future...
-
Customer Experience Executive
6 days ago
Makati City, National Capital Region, Philippines Probe CX Full time ₱250,000 - ₱450,000 per yearJob Description Responsible for: The Non Voice Customer Support role involves handling customer inquiries and issues via online channels such as chat, email, and SMS. We are responsible for delivering high-quality, prompt, and efficient responses while working closely with internal teams to resolve customer concerns and enhance customer...
-
Customer Experience Representative
17 hours ago
Makati City, National Capital Region, Philippines Staff Domain Inc. Full time ₱300,000 - ₱600,000 per yearSetup and Location: OnsiteWork Schedule: 8:30 AM-5:30 PM (AEDT) | 5:30 AM-2:30 PM (PH Time)Employment Type: Full-timeReady to do work that actually excites you? We're looking for a proactive and detail-oriented Customer Service Coordinator to join our team. In this role, you'll be the main point of contact for clients, ensuring a smooth and professional...
-
Customer Experience Representative
4 days ago
Makati City, National Capital Region, Philippines Probe CX Full time ₱250,000 - ₱500,000 per yearCore Competencies: Systems Processes & Policy:Ensure all policies & procedures are adhered to, including compliance obligationsTechnical Proficiency: Systems Knowledge: Proficiency and Previous experience in using CRM systems, knowledge bases, and other relevant software and systems. Product/Service Knowledge: Ability for In-depth understanding of the...
-
Customer Experience Associate
2 weeks ago
Makati City, National Capital Region, Philippines Angkas Full time ₱150,000 - ₱250,000 per yearResponds to customer inquiries by phone (inbound and outbound), e-mail, or chat to provide problem resolution. Deliver outstanding service to our high-value customers by providing outstanding service and solutions to grow customer relationships. Support different Channels such as Telegram, Social Media, In-App, Email, and Chat Provide personalized customer...
-
Customer Experience Representative
4 days ago
Makati City, National Capital Region, Philippines Probe CX Full time ₱250,000 - ₱500,000 per yearAt Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than...