Chat Support

10 hours ago

Pasig, National Capital Region, Philippines TDCX Philippines Full time

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore

Top reasons to work with TDCX

  • Competitive remuneration, great perks, and performance incentives.
  • Comprehensive medical, insurance, or social security coverage.
  • World-class workspaces.
  • Engaging activities and recognition programs.
  • Strong learning and development plans for your career growth.
  • Positive culture for you to #BeMore at work.
  • Easy to locate area with direct access to public transport.
  • Flexible working arrangements.
  • Be coached and mentored by experts in your field.
  • Join a global company, winner of hundreds of industry awards.

What is your mission?

As a Customer Service Representative, you will be servicing our customers on various issues through 3 modes of communication such as emails, phone calls, and live chat.

You are also required to perform these job functions:

  • Meet customer satisfaction, efficiency metrics, and issue resolution targets, exceed customer expectations, and build customer loyalty
  • Propose resolutions and follow up with customers on time and offer recommendations to prevent similar issues raised by the customers from repeating by providing feedback to client
  • Provide feedback through various platforms for respective teams (Marketing, Product, QC, etc.) to improve the customer experience

Who are we looking for?

  • High School Graduate
  • Must have at least 6 months customer service experience in a BPO set up supporting live chat
  • Must have experience handling 3 to 5 chat concurrencies at a time
  • Strong verbal and written English communication skills
  • Amenable to work in rotating shifts
  • Can work in Ortigas Center, Pasig City

How to Apply?

Source of Application: Job Boards - Jobstreet

Online

Send us your application through Jobstreet and begin your #BeMore journey virtually Mon-Fri, 9am-5pm via Declare Jobstreet as the source of your application during your interview.

Onsite

Send us your application through Jobstreet and visit our Onsite Recruitment Hub at 21F Robinsons Cyberscape Gamma, Ortigas Pasig City Mon-Fri, 10am-6pm. Declare Jobstreet as the source of your application during your interview.

ID verification may be conducted at any stage of the recruitment process.*

Terms and conditions apply*

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