Chat Support Representative

6 days ago

Pasig, National Capital Region, Philippines DATAMATICS Full time ₱192,000 - ₱216,000 per year

Job description

The Chat Customer Service Representative is responsible for providing excellent customer service to customers of our eCommerce platform.

This includes answering customer inquiries, resolving issues, and processing orders.

The ideal candidate will have a strong understanding of customer service principles and practices, as well as experience in the e-commerce industry.

Responsibilities:

  • Answer customer inquiries via email and chat
  • Resolve customer issues in a timely and efficient manner
  • Process orders and returns
  • Maintain accurate customer records
  • Stay up-to-date on product information and company policies
  • Work independently and as part of a team
  • Meet or exceed customer service goals

Qualifications:

  • High school diploma or equivalent
  • Excellent communication skills, both written and verbal
  • Strong problem-solving skills
  • Ability to work independently and as part of a team
  • Ability to work under pressure and meet deadlines
  • Technical Support experience is a plus

Job Types: Full-time, Permanent

Pay: Php16, Php18,000.00 per month

Benefits:

  • Company events
  • Flextime
  • Health insurance
  • Life insurance
  • Paid training
  • Promotion to permanent employee

Schedule:

  • 8 hour shift
  • Evening shift
  • Monday to Friday
  • Night shift
  • Shift system

Supplemental Pay:

  • 13th month salary
  • Overtime pay
  • Performance bonus

Ability to commute/relocate:

  • Pasig City: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Senior High School (Preferred)

Experience:

  • Customer Service Representative: 6 months to 1 year (Preferred)

Language:

  • English (Required)

Job Types: Full-time, Permanent

Benefits:

  • Health insurance
  • Life insurance
  • Paid training

Schedule:

  • 8-hour shift
  • Night shift

Supplemental Pay:

  • 13th month salary
  • Overtime pay

Application Question(s):

  • Can you start ASAP?

Work Location: In person

Job Type: Full-time

Pay: Php16, Php18,000.00 per month

Benefits:

  • Paid training

Work Location: In person

  • Chat Support Specialist

    6 days ago

    Pasig, National Capital Region, Philippines EMAPTA Full time ₱1,000,000 - ₱2,000,000 per year

    A SNAPSHOT OF THE ROLECompany OverviewWe are a trusted outsourcing partner supporting leading telecommunications providers across different regions. Our team specializes in delivering efficient, customer-focused solutions through multiple channels, ensuring seamless connectivity and strong client relationships. We foster a collaborative and inclusive...

  • Chat Support Representative

    14 hours ago

    Pasig, National Capital Region, Philippines Metacom Full time ₱216,000 - ₱360,000 per year

    Job Description:Looking for a non-voice role? Apply during our Job Fair and start your career in chat support.Qualifications:HS/SHS Graduate acceptedGood typing and written communication skillsTech-savvy, no experience neededWilling to work onsitePerks & Benefits:₱100 GCash when you pass the interview₱200 GCash once you accept the offerSalary package...

  • Mandarin CSR- Chat Support

    6 days ago

    Pasig, National Capital Region, Philippines N&M Staffing Services Full time ₱250,000 - ₱500,000 per year

    About the roleWe are seeking a talented Mandarin-speaking Customer Service Representative to join our dynamic team at N&M Staffing Services' office in Pasig City, Metro Manila. As a Mandarin CSR - Chat Support, you will play a crucial role in delivering exceptional customer service through real-time chat interactions. This full-time position offers the...

  • nonvoice chat support

    6 days ago

    Pasig, National Capital Region, Philippines Crescendo Staffing and Business Consulting Inc. Full time ₱288,000 per year

    NONVOICE ROLES OPENWilling to start ASAPChat Support (Home Appliance)Earn up to 26,000 salaryatleast 6 months international voice experienceChat Support (AU Chat)Earn up to 26,000 salaryatleast 6 months bpo experience (open for blended or pure intl voice)VOICE & NONVOICE availableEarn up to 28,000 salaryatleast 6 months sales/ upselling expUP technohub &...

  • Chat Support

    12 hours ago

    Pasig, National Capital Region, Philippines Spectre Teleservices Full time ₱240,000 - ₱360,000 per year

    We are looking for experienced Online Assistants to join our CSR team. In this non-voice role, you will assist customers via chat and email with hotel bookings, changes, and inquiries.Key Responsibilities:Handle hotel reservation inquiries, booking confirmations, and cancellations through chat and email.Provide accurate and timely information about room...

  • Technical Support Representative

    1 week ago

    Pasig, National Capital Region, Philippines iCrescendo INC. Full time ₱27,000 per year

    CALL CENTER AGENT/TECHNICAL SUPPORT REPRESENTATIVESITE: Bridgetowne QC/Pasig PROCESS: Virtual Process | Must have PC or LaptopSTART DATE: September & October Class WORK SET-UP: Pure work onsite About the Role:We are looking for a Technical Support Representative who specializes in Call/Voice to join our dynamic call center team. In this role, you will be the...

  • Customer Support Representative

    6 days ago

    Pasig, National Capital Region, Philippines DMAI Full time

    Job descriptionOverview:Looking for Dynamic Problem Solvers who have:2+ Years of Customer Service ExperienceBPO / Call Center Experience PreferredStrong Research & Analytical SkillsExcellent Communication Skillsand Detail Orientated with Strong Follow Through skillsIf you are passionate about delivering exceptional service, we want you on our...

  • Chat Support | Pasig Site | 26k-28k offer

    6 days ago

    Pasig, National Capital Region, Philippines Crescendo Staffing and Business Consulting Inc. Full time ₱26,000 - ₱28,000 per year

    ROLES OPEN1. Chat Support (Home Appliance)Earn up to 26,000 salaryatleast 6 months international voice experiencewilling to work in Pasig site2. Chat Support (AU Chat)Earn up to 26,000 salaryatleast 6 months international voice experiencewilling to work in Pasig siteChat Support (Consumer Electronics)Earn up to 28,000 salaryatleast 6 months international...

  • Customer / Technical Support Representative

    6 days ago

    Pasig, National Capital Region, Philippines SSD GPS Corporation Full time ₱300,000 - ₱600,000 per year

    Responsibilities:Customer issue / concern handlingRespond promptly and professionally to customer concerns via group chat (GC), phone calls, email, in-person visits, or other communication channels.Provide fundamental troubleshooting and customer assistance such as but not limited to troubleshooting common issues, Track and Trace functionality, platform...

  • IT Service Desk Representative

    6 days ago

    Pasig, National Capital Region, Philippines Insight Full time ₱900,000 - ₱1,200,000 per year

    About the roleThe IT Service Desk Representative is responsible for support of all desktop hardware, software, and telecommunications equipment. As the IT Service Desk Representative, you are the front line in support of Insight Customers and will provide assistance via phone, email, and chat. If you have a passion for technology and a spirit of service,...