Chat Support Representative

4 days ago

Pasig, National Capital Region, Philippines DATAMATICS Full time ₱192,000 - ₱216,000 per year

Job description

The Chat Customer Service Representative is responsible for providing excellent customer service to customers of our eCommerce platform.

This includes answering customer inquiries, resolving issues, and processing orders.

The ideal candidate will have a strong understanding of customer service principles and practices, as well as experience in the e-commerce industry.

Responsibilities:

  • Answer customer inquiries via email and chat
  • Resolve customer issues in a timely and efficient manner
  • Process orders and returns
  • Maintain accurate customer records
  • Stay up-to-date on product information and company policies
  • Work independently and as part of a team
  • Meet or exceed customer service goals

Qualifications:

  • High school diploma or equivalent
  • Excellent communication skills, both written and verbal
  • Strong problem-solving skills
  • Ability to work independently and as part of a team
  • Ability to work under pressure and meet deadlines
  • Technical Support experience is a plus

Job Types: Full-time, Permanent

Pay: Php16, Php18,000.00 per month

Benefits:

  • Company events
  • Flextime
  • Health insurance
  • Life insurance
  • Paid training
  • Promotion to permanent employee

Schedule:

  • 8 hour shift
  • Evening shift
  • Monday to Friday
  • Night shift
  • Shift system

Supplemental Pay:

  • 13th month salary
  • Overtime pay
  • Performance bonus

Ability to commute/relocate:

  • Pasig City: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Senior High School (Preferred)

Experience:

  • Customer Service Representative: 6 months to 1 year (Preferred)

Language:

  • English (Required)

Job Types: Full-time, Permanent

Benefits:

  • Health insurance
  • Life insurance
  • Paid training

Schedule:

  • 8-hour shift
  • Night shift

Supplemental Pay:

  • 13th month salary
  • Overtime pay

Application Question(s):

  • Can you start ASAP?

Work Location: In person

Job Type: Full-time

Pay: Php16, Php18,000.00 per month

Benefits:

  • Paid training

Work Location: In person

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