Order to Cash Manager

Company intro:

Zeno Business Solutions is a talent management partner specializing in Employer of Record (EOR) services for US-based clients. We handle HR, payroll, training, and tech challenges, enabling our clients to focus on their core operations. As an Assigned Employee (AE) with Zeno, you'll gain invaluable experience working on diverse projects in a global landscape, directly managing day-to-day operations for clients. We are committed to professional excellence, unwavering reliability, a client-first focus, integrity, and empowering both our clients and employees. We offer competitive compensation, comprehensive benefits, and opportunities for professional growth and development within a supportive and professional remote work environment.

Our client, WorkWhile is a fast-growing workforce solutions company that helps businesses build reliable, high-performing teams. They specialize in connecting skilled professionals with flexible opportunities, while providing clients with scalable staffing, payroll, and workforce management support. At WorkWhile, they value collaboration, accountability, and innovation—building a workplace where both businesses and workers can thrive.

Job Summary

This position will act as the bridge between Account Managers (AMs), the Accounts Receivable (AR) team and Finance leadership. This person will oversee day-to-day AR operations, ensure accurate reporting, drive collections, and support both tactical and strategic initiatives. They will be the Accounting Manager's right hand on all AR matters.

Essential Duties and Responsibilities:

Team & Workflow Management

• Review AR team members' work for accuracy, timeliness, and compliance with process.
• Train and support team members on AR best practices and system use.
• Assign tasks, monitor progress, and ensure deadlines are consistently met.
• Serve as the escalation point for AR-related issues.

Collections & Invoicing

• Partner with AR Specialists to draft and send collection emails; follow up on overdue accounts.
• Contact customers directly when needed to resolve outstanding balances.
• Handle ad hoc invoicing requests, including credit memos and adjustments.
• Standardize customer invoicing processes to reduce errors and delays.

Reporting & Communication

• Meet weekly with all AMs to review client Aging Reports; prepare a consolidated summary.
• Present AR metrics such as aging, Days Sales Outstanding (DSO), and collection status to the Accounting Manager and leadership.
• Escalate payment risks early and recommend solutions.
• Maintain and update the AR dashboard for visibility across Finance and Operations.

Customer & Credit Management

• Maintain and update the client credit score sheet; review regularly with the Accounting Manager.
• Monitor customer payment trends and recommend changes to credit terms.
• Support customer onboarding by ensuring Finance requirements are met up front.

Process Improvement & Internal Collaboration

• Create and maintain a Finance Customer Onboarding Checklist.
• Own administrative tasks tied to new customer setup and AR documentation.
• Work with managers across departments to resolve billing disputes and identify process gaps.
• Recommend and implement process improvements to strengthen AR efficiency and cash flow.
• Help evaluate AR automation tools and assist in system implementations.

Leadership & Strategic Support

• Act as the Accounting Manager's right hand in all AR-related responsibilities.
• Proactively identify and communicate risks, trends, and opportunities for improvement.
• Support month-end close by reconciling AR balances, preparing aging schedules, and

providing supporting documentation.

• Ensure compliance with internal controls, policies, and audit requirements.

Qualifications:

• Strong AR experience with exposure to collections, invoicing, and reporting.
• Minimum of 3 years' experience as team lead or supervisory experience.
• Excellent communicator who can manage both internal stakeholders and external customers.
• Detail-oriented but proactive in solving problems.
• Comfortable balancing hands-on tasks with oversight responsibilities.

Job Type: Full-time

Pay: Php90, Php110,000.00 per month

Benefits:

• Promotion to permanent employee
• Work from home

Application Question(s):

• Are you amendable to work on a Night Shift?

Education:

• Bachelor's (Required)

Experience:

• Order to Cash/ AR Team Lead: 2 years (Required)
• US Client: 2 years (Required)
• Accounts receivable: 5 years (Required)

Work Location: Remote