Dayshift Non Voice

7 days ago

Manila, National Capital Region, Philippines ORIENT HOPE AGENCIES INC. (FOR. SEA HORSE MANNING) Full time ₱200,000 - ₱250,000 per year

About the role

Join our dynamic team as a Dayshift Non Voice Customer Service Representative at ORIENT HOPE AGENCIES INC. (FOR. SEA HORSE MANNING), based in Metro Manila. This full-time position offers an exciting opportunity to provide exceptional customer support in a fast-paced, collaborative environment.

What you'll be doing

  1. Respond to customer inquiries and requests via non-voice channels (e.g. email, chat, social media)
  2. Provide accurate and timely information to customers
  3. Troubleshoot and resolve customer issues in a professional and courteous manner
  4. Maintain a positive and empathetic attitude when dealing with customers
  5. Collaborate with cross-functional teams to ensure customer satisfaction
  6. Adhere to company policies, procedures, and industry regulations
  7. Participate in continuous learning and development to enhance your skills

What we're looking for

  1. Excellent written communication and problem-solving skills
  2. Strong customer service orientation and the ability to provide a positive customer experience
  3. Familiarity with non-voice customer service channels (e.g. email, chat, social media)
  4. Ability to work in a fast-paced, dynamic environment and prioritise tasks effectively
  5. Proficiency in English, both written and verbal
  6. Commitment to professional development and continuous improvement

What we offer

At ORIENT HOPE AGENCIES INC. (FOR. SEA HORSE MANNING), we are dedicated to providing our employees with a supportive and rewarding work environment. Some of the key benefits you can expect include:

  1. Competitive salary and performance-based bonuses
  2. Comprehensive health insurance coverage
  3. Opportunities for career advancement and professional development
  4. Flexible work arrangements and a healthy work-life balance
  5. Collaborative and inclusive company culture

About us

ORIENT HOPE AGENCIES INC. (FOR. SEA HORSE MANNING) is a leading provider of customer service solutions, with a strong focus on delivering exceptional service and supporting the growth of our clients. Our team is driven by a shared passion for innovation, collaboration, and a commitment to excellence.

Apply now to become a part of our dynamic and growing organisation

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